Convoluted. Disorganized. Un-intuitive. Nearly useless. I just go to the a-little-less-ridiculous website, but they rarely get my requests right, and i almost always get some ghost charge on my bill. But they've got the real estate. It's the business of bloodletting.
Companion app Inoperable on S7 Companion app will not install on galaxy s7. The app offers the services we need, however unable to deliver all capabilities. Downloads fine on my s7, but says already downloaded however incompatible with teen's s7. Works for controlling service times, but can't use stop use now features. Have been trying to fix this for hours. Rating will improve if you can fix the companion app.
Garbage App is garbage. Doesn't seem to track any activity on the two phones i try to monitor. Apparently my 16 yr old daughter texts about 3 times a day! Imagine that! She must spend her time doing homework...the best part is i PAY FOR THIS CRAP. Can you give zero stars?
Hard to use When I 1st got familybase in Nov 2015 I had no problems with the design worked great! In May 2016 when I tried to access it said I had to download Familybase ok I did and this app is the worst ever! Now I can't put time restrictions on my daughter's phone I call Verizon they tell me oh u have do it from a computer why when I have the app on my phone!!!!!! After 3hours & 4 reps later and now my daughter's phone is restricted all day instead of the time I wanted which is 10pm-530am!!!!!! So frustrated!!!
Love it now After literally going off on the customer support last week....the app finally started working today. They must have pushed an update. It only took 3 months for them to figure it out.
Won't work with Marshmallow This was a great, useful app until we updated to Marshmallow. Now it is useless. I will no longer pay for this option.