Awful and deceptive Bought my step son his first phone and added FamilyBase so I could monitor what he's doing. I specifically wanted it so I could lock it down and have the extra features. I was never told the phone I got (a droid with Marshmallow) was not compatible. I'm extremely disappointed that it's been almost a year and Verizon has made.no effort the rectify the problem. We are paying for a service and we deserve to get what we were told and what we're paying for!
Useless! ! Does not work between different operating systems! Does not work between android and iphone. I have android and daughter has iphone. Is totally worthless if it can't work with both. Extremely disappointed that Verizon customer service even suggested it knowing EXACTLY what phones I had on my account. Just wants the money from you but doing nothing to be of any service or use.
Liked it until we upgraded phones I really liked this app until we upgraded phones. My daughter now has the note 5 which doesn't work with this app. It is very frustrating that we can't use this at all anymore since the companion app can't be added to her phone. Please make it compatible with more recent versions of Android and I will increase my rating.
Seriously Verizon! Useless App This app is about useless. We can't use the companion app on our kids phones. So I have to manually put in the contact info. Its not compatible with any of the newer phones. Remind me why you charge extra for this service? I pay upwards of $380 a month for service. This really should be included!
Convoluted. Disorganized. Un-intuitive. Nearly useless. I just go to the a-little-less-ridiculous website, but they rarely get my requests right, and i almost always get some ghost charge on my bill. But they've got the real estate. It's the business of bloodletting.
Garbage App is garbage. Doesn't seem to track any activity on the two phones i try to monitor. Apparently my 16 yr old daughter texts about 3 times a day! Imagine that! She must spend her time doing homework...the best part is i PAY FOR THIS CRAP. Can you give zero stars?