Not happy either folks. I wanted to set data for Grand daughters phone. Was told I had to join Family Base. Then I asked to have a tracker on. Was told it is included with Family Base. So, like where is that?
Someone needs to update the softwares on both ends. All Verizon cell phones are not compatible with this app. I have called Verizon to recommend what phone would work with this app and they don't even know...
Pointless.....not worth it, I got the app because we need the family base feature.....however...the companion app that is mainly the big key part isn't compatible with my child's galaxy phone....so basically you waste your money on this so call family plan. Maybe that's why Verizon is letting families have a free month trial. Until they fix it, I'm cancelling it
Doesn't work useless. Nothing works w/VERIZON extremely DISAPPOINTED with company& services.
Companion app not compatible with Galaxy S7. Unbelievable. Paying for features that I can't even use. What a joke. Doesn't work. Unintuitive. Useless. What a waste. Bad app. Bad Verizon.
Basic functionality doesn't work. Can't sign in to My Verizon Mobile when I try to use the Controls section of the app. All anyone wants this app for is to limit their kid's data use but you can't even do that. You appear logged in, but then need to log in again, and that process tells me to log in from my own device. First of all, that is terrible, second of all, I am on my own device. Little things like submitting a form when you hit enter don't work. App Dev 101 type stuff. It is amazing to me that I need a separate app for this at all from the My Verizon app. Also that I have to pay for this. It was free at AT&T and part of their main app. Real bummer. This app honestly seems like it was written by someone trying to prove that apps can be really confusing and user unfriendly. There are tons of useful conventions that make things simple to use. This app couldn't be further from that. It makes me.want to switch back to AT&T. Everytime I use this app I come back here and update this review. God this app blows.
Verizon FiOS, HSI and VAS users can access their stored data wherever they go.