T-Mobile FamilyWhere

T-Mobile USA

About this app

Know that your family members are safe by locating them on the T-Mobile 4G/LTE network!

With T-Mobile FamilyWhere® you can find family members on your account by locating their phones on an interactive map:
• Locate your family members on demand so you know where they are
• Check to see if your kids are home after school or practice with automatic
scheduled checks
• Give your family members the ability to share their location with you anytime with
our free Check-In feature

FamilyWhere Locate - Upgrade to America’s best phone locator service! You can locate FREE for 30 days. After the trial ends, there's a monthly subscription for $10 that appears on your bill.


What T-Mobile FamilyWhere Has To Offer
• On-Demand Location: Locate any mobile device connected to your T-Mobile
account on demand — any time you wish!
• Automatic Alerts: Schedule automatic location checks and get conveniently
notified via SMS or email
• View Location from Anywhere: Locate your family with our free Android app.
• Don’t have an Android phone? You can use and manage FamilyWhere online via
My.T-Mobile.com
• Access History: View your loved ones’ location history for 7 days.

FREE FamilyWhere Check-In Feature For Your Loved Ones
• In addition to locating on demand, your loved ones can use this free feature to
check in with you whenever they like
• Users can share their location by sending a check-in SMS from their Android phones
• As the primary account holder, you will be able to view the location they share via
the your FamilyWhere Android app or on a mobile web browser in real time
• FamilyWhere check-ins for kids are even less of a chore with fun emoticons


More About T-Mobile FamilyWhere
• A maximum of 10 lines can be located on any FamilyWhere account
• FamilyWhere can only locate devices that are powered on and connected to T-
Mobile’s network
• Locating a family member with FamilyWhere works with any mobile device - no
extra software required
• Users on your account who are locatable will be notified via SMS
• FamilyWhere is optimized for smartphones and may not be compatible with all
tablets
• Note: Location results provided for iOS devices are less accurate than for Android
devices. Only the approximate location (i.e., the nearest cell tower) of your iOS devices on your account will display within FamilyWhere.

Technical support is available via tfw-support.ll.avast.com.

Ratings and reviews

Before the one month trial period is even up, I only get an error message telling me to try again. I uninstalled and reinstalled, to no avail. Update. nearly 3 years later, I use the app often. It generally works well, though there are occasional location hiccups. Urban locations seem problematic, especially if on a higher floor of a building; it seems to throw off the signal timing to get an accurate location.

App stopped working. I've uninstalled and reinstalled and still isn't working. App opens and as soon as it opens it automatically closes. Frustrated. Please fix. I've had this app for several years and this is the first time I've had problems. Need it for tracking my teenage driver's. T Mobile your response to my review is not applicable. As I have the app and know that it is active. It just is not working your app has bugs and is malfunctioning. No longer works on WiFi.

Worst location information ever. It's not even close to the actual location at any point and time. Most of the time its way off by a couple miles. I used to get notifications via text throughout the day, now I get zero. I have to manually go into the app and refresh the location map in order to get any updates. None of my scheduled alerts are being sent through via my text preference. This is a big waste of my money, but I keep holding out hoping they will finally fix it to be as good as others.

What’s new

This release contains minor updates to clarify how FamilyWhere uses some phone settings.