T-Mobile FamilyWhere

23.9K reviews
Content rating
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About this app

Know that your family members are safe by locating them on the T-Mobile 4G/LTE network!

With T-Mobile FamilyWhere® you can find family members on your account by locating their phones on an interactive map:
• Locate your family members on demand so you know where they are
• Check to see if your kids are home after school or practice with automatic
scheduled checks
• Give your family members the ability to share their location with you anytime with
our free Check-In feature

FamilyWhere Locate - Upgrade to America’s best phone locator service! You can locate FREE for 30 days. After the trial ends, there's a monthly subscription for $10 that appears on your bill.

What T-Mobile FamilyWhere Has To Offer
• On-Demand Location: Locate any mobile device connected to your T-Mobile
account on demand — any time you wish!
• Automatic Alerts: Schedule automatic location checks and get conveniently
notified via SMS or email
• View Location from Anywhere: Locate your family with our free Android app.
• Don’t have an Android phone? You can use and manage FamilyWhere online via
• Access History: View your loved ones’ location history for 7 days.

FREE FamilyWhere Check-In Feature For Your Loved Ones
• In addition to locating on demand, your loved ones can use this free feature to
check in with you whenever they like
• Users can share their location by sending a check-in SMS from their Android phones
• As the primary account holder, you will be able to view the location they share via
the your FamilyWhere Android app or on a mobile web browser in real time
• FamilyWhere check-ins for kids are even less of a chore with fun emoticons

More About T-Mobile FamilyWhere
• A maximum of 10 lines can be located on any FamilyWhere account
• FamilyWhere can only locate devices that are powered on and connected to T-
Mobile’s network
• Locating a family member with FamilyWhere works with any mobile device - no
extra software required
• Users on your account who are locatable will be notified via SMS
• FamilyWhere is optimized for smartphones and may not be compatible with all
• Note: Location results provided for iOS devices are less accurate than for Android
devices. Only the approximate location (i.e., the nearest cell tower) of your iOS devices on your account will display within FamilyWhere.

Technical support is available via tfw-support.ll.avast.com.
Updated on
Jun 11, 2021

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
Data can’t be deleted
23.9K reviews
shaie humphries
May 19, 2022
This app used to be great, but the last few times I've tried to use it it says it's having a problem authenticating me so it needs to use my data. so fine, I let it. But then it sits there -for over 10 mins- just trying to authenticate me, with that circle just going around and around. It's so frustrating, it happened when I really needed it to work! I've uninstalled and reinstalled it several times and nothing works. Add as far as I can tell I have the most recent addition.
76 people found this review helpful
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A Google user
March 28, 2019
We were able to find my husband's lost phone using this app! The people at the restaurant where it got left insisted that no phone had been found, but we showed them that over the period of 2 hours, each time we tried locating the phone while looking for it, it showed it at that address. They eventually gave in and gave us the phone since they knew that we had a locator on it. Glad the phone didn't have to already have the app on it like with some other phone locator apps.
80 people found this review helpful
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Jamie Renshaw
April 30, 2020
App stopped working. I've uninstalled and reinstalled and still isn't working. App opens and as soon as it opens it automatically closes. Frustrated. Please fix. I've had this app for several years and this is the first time I've had problems. Need it for tracking my teenage driver's. T Mobile your response to my review is not applicable. As I have the app and know that it is active. It just is not working your app has bugs and is malfunctioning. No longer works on WiFi.
62 people found this review helpful
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T-Mobile USA
April 30, 2020
Hi Jamie - Please let us know if you are still having issues with crashes now that you are using the newest version. The app has always required a cell connection to authenticate, but you can use the web app to access over wifi - email family-feedback@t-mobile.com for more details.Thanks - T-Mobile Family Products Team

What's new

Additional Accessibility Bug Fixes.