Dianna Mullen
- Flag inappropriate
- Show review history
Wayfair is not willing to work with their customers. I've had a Wayfair credit card for a while, but never had a desire to purchase anything until now. The desk I wanted was $10 over my credit limit and I wasn't able to do a split payment online. I called to do it over the phone and they said they don't do split payments. Ridiculous. I had a "$40 off" my first bill promotion and asked if they could take $10 off the order price and reduce it to a $30 promo. They said they could not. Their loss!
44 people found this review helpful
Wayfair, LLC
24 April 2024
Hello Dianna! We truly apologize that we were unable to accommodate a pricing adjustment. If further assitance is needed, our customer service team will be happy to help if you give us a call at 877-WAYFAIR or email service@wayfair.com. Thanks!
Ryan Cook
- Flag inappropriate
- Show review history
The app was useful, but the new UI change made it really difficult to shop. Instead of being able to easily find categories, you're forced to scroll through a phone book's worth of "You might like this!" content. While this may be relevant to stuff you WERE looking for, this doesn't always help for what you ARE looking for. I hope they change it back, move Departments back to the top, or add a Department button.
32 people found this review helpful
Wayfair, LLC
24 April 2024
Hello Ryan! Thanks so much for the review, and we greatly appreciate your feedback.
Meghan Madden
I love Wayfair and their app works pretty good. The only issue I really have is that it shows items that have an "open box" available for a lower price and then when you click on it, it doesn't give you the option to buy an open box... it's frustrating! Other than that everything is good 😊
3 people found this review helpful
Thanks so much for your feedback!