
Kymbo72
Slowest app I've ever seen. Every time you press it takes 3 seconds to respond. It's not my phone, all other apps work fine. But the main issue is that every few weeks when I place an order, right at the part where you pay, the app totally freezes. I get a message from Paypal saying that payment has gone through, but the app never actually shows the collection number. Try multiple times, same freezing. Only way to fix is to uninstall the entire app and start all over again. Ridiculous!!!!!
10 people found this review helpful
Hungry Jack's Australia
March 19, 2026
Hi, Thanks for your valuable feedback .To help us improve, we’d appreciate if you could send us an email at hjonlinesupport@hungryjacks.com.au and one of the team will get back to you (please include the email address linked to your account) - HJ’s Digital Team.

Kenpachi
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Placed an order, they took the money but all i got was a message stating something went wrong and taken back to my cart as if i didnt just pay for the order. Edit, happened again, this time they said I will have to wait up to 24 hours for the refund and they would give me a coupon for a free burger for the trouble, got the refund finally but no coupons or anything, the customer service is horrendous.
11 people found this review helpful
Hungry Jack's Australia
July 25, 2024
Please accept our sincere apologies. Can you please update the order details and contact us at hjonlinesupport@hungryjacks.com.au so that we can have a look into this right away?

Paul Quirk (Quirky)
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There is meant to be a deal at Adelaide Crows games where when they kick a long range goal you get a free Whopper. However when the notification shows up on the scoreboard it never works. Restaurants used to honour it anyway. but now they don't even do that.
Hungry Jack's Australia
May 23, 2024
We'll look into this issue for you. Please send us a note at hjonlinesupport@hungryjacks.com.au so that we can follow up.