1.12K reviews
Content rating
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About this app

At Grupo Xcaret, we are committed to sustainability. At our parks, we have eliminated the use of printed materials, making our planet happier. Download our app, enjoy your visit to the most, and be part of our contribution to our Earth.

• Get exclusive deals and benefits for purchasing with the Xcaret App.

• Find valuable information about the 360° Xafety protocols we are implementing at the parks.

• Direct access to your digital Tickets and enter easier to the details of Xcaret, Xel-Há, Xplor Xenses, and Xoximilco parks.

• Have general information about Xcaret, Xel-Há, Xavage, Xplor, Xplor Fuego, Xoximilco, Xenses parks and how to get there.

• GPS maps to find all the activities you are interested in.

• Watch what’s New at the parks, including Dream Activities, Shows, etc.

• Find details of every activity with the schedule, restrictions, and important information.

• Add to your favorites the attractions and events you want to visit.

• Locate restaurants and check out their specialties and opening hours.

• Call to book one of the Dream Activities after looking at its details.

• Find in the map all the services at Xcaret such as antibacterial gel stations, hand washers, water dispensers, dressing rooms, lockers, routes, shops, snorkel gear rental, etc.

• Search the included services at Xel-Há such as modules, dressing rooms, lockers, shops, water dispensers, towel deposits, snorkel gear, etc.

• Search feature. Find attractions, routes, modules, etc.

• Choose your app language (English/Spanish).

• For a personalized experience, create an account or login using your social networks.

Note: some of the app features require your full name, country, date of birth, and email address, plus location data. For an easier login, the app will also need your email at your Account Manager.

This app offers the option to receive push notifications related to your visit to the parks. To turn off these notifications, manage them in your device’s settings.
Updated on
Apr 28, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
This app may collect these data types
Personal info, App info and performance, and Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

1.12K reviews
Kari T
July 6, 2022
Love how interactive the app is, you can buy your tickets here, learn more about each park,it has interactive maps of parks and you can also see your photos (xelsies) all in one place. It also lets you choose the language for the content a plus. The only downside is when you try opening your photos is usually makes the app crash and you need to start from the beginning.
25 people found this review helpful
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Diana Chira
March 24, 2024
The Evaluation is merely for the App. We used it for the day in Xcaret. Almost everywhere there is free WiFi, so you always know where you are and headed. The map, the attractions are well described, the recomandations equally for big and small. Sometimes the map does not show, just restart the app and it will work!
1 person found this review helpful
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Grupo Xcaret
March 24, 2024
Dear Diana. Thank you for your comments. We appreciate your valuable feedback, which helps us to continue working on innovation and give a better experience to each of our users. Kind regards. José P. Grupo Xcaret – Customer Service. US:1-855-326-0682 Mex:+52 (998)883-3143
Nathan Ricard
December 31, 2023
Trying to book a day at Xel-ha and looking for a pickup location in Tulum. The hotel selector map for pickups shows hotels where they don't exist, even the middle of the ocean near Africa. Secrets tulum is close to me but the app says its by the ocean? I'm not going to risk picking the wrong spot with this garbage app. Very disappointing. Do better.
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Grupo Xcaret
December 31, 2023
Estimado Nathan. Gracias por compartir sus comentarios con nosotros. Lamentamos que su experiencia no haya sido la esperada. En caso de requerir asistencia adicional, puede llamar a nuestro centro de atención telefónica. Será un placer asistirle. Saludos. José P. Grupo Xcaret – Servicio al Cliente. Mex:+ 52 (998) 883-3143 -US: 855-326-0682

What's new

• Interactive map integration to find the attractions, restaurants, shops and shows you want to visit.
• Bug fixes.