853 reviews
Content rating
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About this app

At Grupo Xcaret, we are committed to sustainability. At our parks, we have eliminated the use of printed materials, making our planet happier. Download our app, enjoy your visit to the most, and be part of our contribution to our Earth.

• Get exclusive deals and benefits for purchasing with the Xcaret App.

• Find valuable information about the 360° Xafety protocols we are implementing at the parks.

• Direct access to your digital Tickets and enter easier to the details of Xcaret, Xel-Há, Xplor Xenses, and Xoximilco parks.

• Have general information about Xcaret, Xel-Há, Xavage, Xplor, Xplor Fuego, Xoximilco, Xenses parks and how to get there.

• GPS maps to find all the activities you are interested in.

• Watch what’s New at the parks, including Dream Activities, Shows, etc.

• Find details of every activity with the schedule, restrictions, and important information.

• Add to your favorites the attractions and events you want to visit.

• Locate restaurants and check out their specialties and opening hours.

• Call to book one of the Dream Activities after looking at its details.

• Find in the map all the services at Xcaret such as antibacterial gel stations, hand washers, water dispensers, dressing rooms, lockers, routes, shops, snorkel gear rental, etc.

• Search the included services at Xel-Há such as modules, dressing rooms, lockers, shops, water dispensers, towel deposits, snorkel gear, etc.

• Search feature. Find attractions, routes, modules, etc.

• Choose your app language (English/Spanish).

• For a personalized experience, create an account or login using your social networks.

Note: some of the app features require your full name, country, date of birth, and email address, plus location data. For an easier login, the app will also need your email at your Account Manager.

This app offers the option to receive push notifications related to your visit to the parks. To turn off these notifications, manage them in your device’s settings.
Updated on
Nov 10, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
This app may collect these data types
Personal info, App info and performance, and Device or other IDs
Data is encrypted in transit
Data can’t be deleted
853 reviews
Kari T
July 6, 2022
Love how interactive the app is, you can buy your tickets here, learn more about each park,it has interactive maps of parks and you can also see your photos (xelsies) all in one place. It also lets you choose the language for the content a plus. The only downside is when you try opening your photos is usually makes the app crash and you need to start from the beginning.
14 people found this review helpful
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Nissa Rohrer
November 13, 2022
When you pay for pictures and downloaded them through the app. Beware that the 30 days expiring will ALSO delete them from your gallery not just being allowed to download from the app. Customer service will not send them to you or make them available again. They will be lost and you will have paid for a service that you do not get.
5 people found this review helpful
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Caren T
November 10, 2022
Very buggy. If you don't log in /create an account straight away, you end up with app only in espanol. So I uninstalled it, but couldn't log in with my credentials I created on the website (my email address wasn't valid apparently). So created a new account with same credentials, which worked. But now can't import tickets from website like other theme parks we know. Otherwise, good to have an interactive map and nice to see all the attractions which is much more comprehensive than on the website
2 people found this review helpful
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What's new

* Solve problems in the purchasing/tours section.