
Andreea G
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It's not working at all, not even after updating the firmware. It doesn't find the printer on wifi, I had to manually add the ip and didn't print the test page but it shows "successful" message. No files are supported, printing from any app is blocked. In conclusion it's useless. I've contacted the support and it's like talking to a wall: no one answered
6 people found this review helpful
Xerox Corporation
February 23, 2026
Please reach out to the Xerox Easy Assist support using the in-app Contact Us feature and include the printer model. Xerox Easy assist does not currently support printing to a Phaser 3020 or WorkCentre 3025 because neither printer natively supports common print formats, thus you need to print from a PC using a print driver.

Tabby R
This new app is useless for older printers. Even though it lists Phaser 3300MFP, it cannot connect to it. (The printer has been used for many years. Nokoprint can print to it, Windows can.)
5 people found this review helpful
Xerox Corporation
January 21, 2026
Xerox Easy Assist supports printing files to the printer that are natively supported by the printer. It does not convert file formats like a Windows driver. If you'd like to discuss further, please reach out to support using the in-app Contact Us feature.