
Jeremy (Wildman)
I love Steak 'n Shake!! The layout and design is great, however, I've NEVER been able to place an Online order on the app, only in person. Also a reoccurring issue scanning my receipts. I have so many points that I can't even apply too my order. I still have hopes these issues can be turned around, because if not, what's the point of even having the app??
1 person found this review helpful

Cindy Wolph
I ordered one of the "4 Meals." My only suggestions are for the app to allow you to indicate +/- condiment amounts, and hey, carbonated pop is so cheap for you--throw us a bone and drop your price, esp for to-go orders, since we won't be there getting refills. I get a drink from a store or from home, but would prefer the convenience of getting one when I pick-up my food, but I refuse to pay that price!
4 people found this review helpful

A Google user
The redesign is terrible. The old app I could redeem my $5 reward AND pay at the same time (with my credit card). Now there's a lot of screens to get through, rather than the very easy concept of pressing PAY, entering a tip amount, and then have them scan the barcode. Now, I have to go to rewards. Activate the $5. Say how much of the $5 I want to use by typing in the amount...then load a gift card, press the gift card in the pay screen, scan the bar code, then enter a tip. Clunkier. Slower.
33 people found this review helpful