Zoho Assist - Remote Desktop

Zoho Corporation

In-app purchases

About this app

Zoho Assist - remote desktop software helps you remotely control a computer right from your Android device through the remote desktop app. Not only that, you can provide remote support for unattended computers as well. Help customers no matter where you are. Deliver seamless remote support to your customers when they need it the most.

Easily invite customers to a remote support session

Send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. You will be instantly connected to your customer’s computer as soon as they accept the invite or click the URL.

Access unattended remote computers

With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot on remote computers without even needing the customer to be in front of it.

Multiple monitor navigation

Navigate between any number of monitors connected to the remote desktop. Active monitor detection is done automatically.

Take instant screenshots

Zoho Assist remote access software Capture screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later.

File transfer

Transfer files to and from your android device during a remote access session. Send and receive files even to a remote unattended computer.

Always secure

Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable.

Picture-in-picture

This mode enables you to view the on-going remote access session's screen outside the app, while you browse across other apps in your mobile.

How it works

Step 1: Open the Zoho Assist - Technician app. Enter the customer's email address to invite them to the remote support session. Alternatively, you can copy and send them the URL directly.

Step 2: The customer will be connected to the session once they click the invitation URL. Now you'll be able to see what the customers see. And also remotely control the customer's computer.

Step 3: Chat with the customer provide guidance. You can also choose to invite another technician to troubleshoot the issue together.

Please write to [e-mail] and tell us about your experience. Also, if you want to provide remote support for a customer's android device, ask your customer to download our Customer app here:
https://play.google.com/store/apps/details?id=com.zoho.assist.agent

Ratings and reviews

Does not nag with ads like TeamViewer and I like that you can turn off analytics for privacy. My only issues is that unattended access should be password protected and when closing windows it sometimes doesn't show closed when it actually is. You have to click refresh to show that it actually closed.

This app is useless for remote support. I'm using a Galaxy Tab A 10.1 with a Bluetooth mouse. If I use Zoho Assist through the Chrome Browser, it works as expected. If, however, I use the app the mouse doesn't work at all. It does not move the cursor on the remote computer, you still have to move it by touch. That makes it almost impossible to click on a tiny target like the close window X for instance. This app needs both mouse and keyboard support to make it useful.

The app should offer the option to use the touchscreen as a touchpad. It is very difficult to see the mouse pointer underneath a very big finger. See the Microsoft Remote Desktop app for a reference on using the touchscreen as a touchpad option.

What's new

Bug Fixes and Performance Enhancement