Zoho Assist - Customer

2.2
514 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Get quality remote support for your mobile device directly from a technician. The Zoho Assist - Customer app allows technicians to provide remote support, to your devices, through screen sharing and chat features. The remote control feature is available for Samsung and Sony devices, by default, and if you own a device from the below list, you can install the Add-Ons we have made available on the PlayStore, to allow the technician to remotely control your device.

The Add-On supported manufacturers are:
Lenovo, Cipherlab, Cubot, Datamini, Wishtel and Densowave.

How to start a remote session:

Step 1: Download and install the Zoho Assist - Customer app.

Step 2.a: The technician will send you an email containing an invite to the remote session. Click the link on the email and open it with the Zoho Assist - Customer app to get your remote support session started.

(OR)

Step 2.b: Instead of sending you an invitation link, the technician can additionally send you the session key directly. Open the Zoho Assist - Customer app and enter the session key to start the remote support session.

Step 3: After your consent, the technician will remotely access your device to provide support. The technician will additionally be able to chat with you securely. Touch the back button (either on the top-left or the native back button) to end the session anytime.


Unattended access:

Incase you wish to give unattended access to your technician, enrol your device with a a single click using the deployment link. Your technician will share the link and can access the device anytime without any effort from your side. Additionally you can enable or disable the enrolment temporarily or permanently remove unattended access permission for the device.



Features:

- Share your screen securely with the technician
- In case of a Samsung or Sony device, allow the technician to control your device remotely.
- Pause and resume screen sharing and access anytime.
- Chat directly with the technician right from the app.

Disclaimer: This app uses the Devices Administrator permission on your device in order to facilitate remote control and screen sharing. Please contact assist@zohomobile.com for further clarifications.
Updated on
20 Jun 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
2.2
514 reviews
Patrick Langosch
6 May 2022
WARNING this app is used by scammers to attempt to hack your phone. If you got a random call and they ask you to install it hang up (or knowing they are a scammer waste their time)
39 people found this review helpful
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Zoho Corporation
17 May 2022
Sorry for the inconvenience. Zoho Assist is just a remote support tool that anyone can misuse for illicit purposes. If you have faced such a scenario, please help us block the scammer by reporting that session inside the app's Settings icon -> History or by mailing us the email address or session key used by that person to assist@zohomobile.com.
Alexander Camacho
15 June 2022
The deploymet link for Android brings me to the store page and tells me to download the app I already have downloaded.
1 person found this review helpful
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A N
20 February 2022
If a legit company uses this then it would be good, but when scam artists use it then it is bad. I wish I took the time to read some reviews before downloading this app & I fell victim to the Amazon scam. I am glad to see some people did look at reviews before downloading and didn't get scammed. One suggestion I have is put a warning sign with the word Amazon next to it so people like me would stop & think. Unfortunately, I learned the hard way read before downloading.
47 people found this review helpful
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Zoho Corporation
21 February 2022
Sorry for the inconvenience. Zoho Assist is just a remote support tool that anyone can misuse for illicit purposes. As you have faced such a scenario, please help us ban the scammer by reporting that session inside the app's Settings icon -> History or by mailing us the email address or session key used by that person to assist@zohomobile.com.

What's new

>Free Session duration is now extended upto 15 minutes for personal use. You can now enjoy up to 15 mins of Zoho Assist on a free basis!
> Oh bugs! We have also squashed a couple of bugs to improve the app's efficiency.