Customer App - Zoho Assist

3.2
1.37K reviews
1L+
Downloads
Content rating
Everyone
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About this app

Get quality remote support for your mobile device directly from a technician. The Zoho Assist - Customer app allows technicians to provide remote support, to your devices, through screen sharing and chat features. The remote control feature is available for Samsung and Sony devices, by default, and if you own a device from the below list, you can install the Add-Ons we have made available on the PlayStore, to allow the technician to remotely control your device.

The Add-On supported manufacturers are:
Lenovo, Cipherlab, Cubot, Datamini, Wishtel and Densowave.

How to start a remote session:

Step 1: Download and install the Zoho Assist - Customer app.

Step 2.a: The technician will send you an email containing an invite to the remote session. Click the link on the email and open it with the Customer app to get your remote support session started.

(OR)

Step 2.b: Instead of sending you an invitation link, the technician can additionally send you the session key directly. Open the Customer app and enter the session key to start the remote support session.

Step 3: After your consent, the technician will remotely access your device to provide support. The technician will additionally be able to chat with you securely. Touch the back button (either on the top-left or the native back button) to end the session anytime.


Unattended access:

Incase you wish to give unattended access to your technician, enrol your device with a a single click using the deployment link. Your technician will share the link and can access the device anytime without any effort from your side. Additionally you can enable or disable the enrolment temporarily or permanently remove unattended access permission for the device.



Features:

- Share your screen securely with the technician
- In case of a Samsung or Sony device, allow the technician to control your device remotely.
- Pause and resume screen sharing and access anytime.
- Chat directly with the technician right from the app.

Disclaimer: This app uses the Devices Administrator permission on your device in order to facilitate remote control and screen sharing. Please contact assist@zohomobile.com for further clarifications.
Updated on
25 Oct 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.1
1.28K reviews
Vijay Lalwani
31 August 2024
In India, Cyberfraudsters are actively using this app to take remote access of the victims. Totally, waste and unsecure. Not sure, if this was intentionally built by developers to support Cyberfraudsters.
84 people found this review helpful
Did you find this helpful?
Zoho Corporation
16 September 2024
Hi, We're sorry for your experience. Our app prioritizes security and aims to prevent misuse. Please report any suspicious activity directly to our support team at assist@zohmobile.com for investigation. Your feedback helps us improve our security measures.
Bhaskar Singh