65 reviews
Content rating
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About this app

Zoho Lens - Remote assistance through augmented reality!
Ease the means to get expert visual support from the agents, using Zoho Lens.

Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.

Zoho Lens entails the following features:

Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.

AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.

Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.

Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.

Session Notes
Jot down notes and thoughts during the session which you can reference back later.

Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.

Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.

Multi-participant Session
Experts can invite secondary technicians with different skill sets to help them out during a session.

Camera Switch
End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.

Zoho Lens mobile app is an extension of our web application Zoho Lens.
Download and signup for a 14 days free trial.

For further comments, suggestions, and questions, please write to us at support@zoholens.com
Updated on
11 Jul 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

61 reviews
Oussama Boumaad
20 August 2021
It'll be much easier to add a QR code scanner to invite people. In addition of what you have (email, sms).
18 people found this review helpful
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Zoho Corporation
8 July 2024
Hi, The QR code scanner feature is in the roadmap. You can expect it to be rolled out in our upcoming updates. We will keep you posted. Feel free to write to us at support@zoholens.com for any further clarification.
13 May 2021
I can't hear voice. What is the minimum requirements of phone
19 people found this review helpful
Did you find this helpful?
Zoho Corporation
8 July 2024
Hello, please share more details about your problem at support@zoholens.com so that we can help you better.
H Pak