Meine AOK

AOK – Die Gesundheitskasse

About this app

Your health insurance company is always with you with the "My AOK" app. Contact your AOK quickly, conveniently, and securely, from anywhere and around the clock. This saves you time, unnecessary travel, and costs. You can also get active with our bonus program and be rewarded for a healthy lifestyle.

PERSONAL MAILBOX
Forget paper and contact your AOK digitally. Send and receive messages securely and encrypted at any time.

SUBMIT DOCUMENTS
Conveniently submit documents, such as invoices, via the app. This also applies to your family members.

KEEP AN OVERVIEW OF YOUR OWN PROCESSES
Track the status of your applications and stay up to date.

ELECTRONIC PATIENT RECEIPT
Get an overview of the services you have used, the costs we cover, and your co-payments.

OVERVIEW OF SICKNESS PERIODS
See your sick notes and child sickness benefit days for the past four years at a glance.

CHANGE DATA
Easily change your personal data directly in the app, whether you're moving or getting a new cell phone number.

REQUEST CERTIFICATES
Quickly and easily request all the certificates you need.

LIVE HEALTHY AND BE REWARDED
Collect bonus points by simply proving activities such as vaccinations, exercise, or your gym membership via a fitness tracker* or photo upload in the app. Depending on your AOK, you'll be rewarded with bonuses, subsidies, or cash, which you can cash out directly in the app.

HOW TO USE:

Not yet registered in the "My AOK" online portal?

Download the "My AOK" app and register directly in the app. We'll send you an activation code by mail. Enter this code in the app and use all functions immediately.

Already registered in the "My AOK" online portal?

Download the "My AOK" app and log in with your login details. We will send you an activation code to your personal mailbox. Enter this code in the app and use all functions immediately.

REQUIREMENTS:

You are insured with AOK and at least 15 years old.

Your smartphone must be running at least Android version 10.

SECURITY OF YOUR DATA:

We ensure the best possible security for your health data. The My AOK app uses a two-factor login. Compliance with legal data protection regulations is a matter of course for us.

DIGITAL ACCESSIBILITY:

As a health insurance company, we are continuously improving access to our mobile application to provide a better user experience for all our insured members. The accessibility statement can be found at https://www.aok.de/pk/uni/inhalt/barrierefreiheit-apps/

FEEDBACK:

Do you like the app? We'd love your feedback! Write us a review in the app store. Are you having trouble with the app's technical features? Contact our support team at https://www.aok.de/mk/uni/meine-aok/

* Currently, members of these AOKs can use fitness trackers to collect bonus points: AOK Bavaria, AOK Baden-Württemberg, AOK Hesse, AOK Northeast, AOK PLUS, and AOK Rhineland-Palatinate/Saarland

Ratings and reviews

The whole "security" system of the app is quite messed up. Time to invest in a good revamp. The nonsense "safety" check goes something like this: Try to login to the app, a message is sent to the online portal (only accessible through a browser), login to the online portal (2 or 3 security factors), if there's no issue (which usually happens), go back to the app, get an error, go back to step one with more luck. This has happened to me for years at this point, so it's not an easy-update thing.

very slow, login is very complicated and takes ages, and lately I can't login anymore. the app sending me to the browser and then error that login is not possible, only via website, and mobile website is missing many features and not user friendly. Also, a lot of maintenance blocked times and because of that the users will be missing very important features for the time of the maintenance which happened many times in middle of the working days.

I had some misunderstandings earlier. Actually the app on its own works fine. It cuts down unnecessary paperwork and the waiting and sending for letters, etc. Maybe sometimes the servers at the backend seem overloaded and hence are slow to respond, but then that is not the fault of the app.

What’s new

Vielen Dank, dass Sie die „Meine AOK"-App nutzen.

In der aktualisierten Version haben wir kleinere Fehlerbehebungen sowie Optimierungen für eine bessere Performance vorgenommen.