
J M
I have no issue with the service, or the connection speed, so my review is simply for the app itself, and my main complaint about it is that every time you log on to check your balance, you have to log in, yet there is also a box that says "keep me logged in". No matter how many times you click that box, it never actually keeps you logged in at all, which is a bit of a big flaw, because then you have to waste data in getting a confirmation email sent to you to check your password.
2 people found this review helpful
E-Plus Service GmbH
February 23, 2026
Hallo J M, vielen Dank für Ihre Bewertung. Bitte probieren Sie einmal folgendes: löschen Sie den Cache und Speicher der App in den Einstellungen und installieren Sie diese anschließend neu. Funktioniert es nun?

E.
The app keeps logging me out for no reason and I once spent like half an hour trying to change the password or to log in again (it kept refreshing my progress). Plus the app doesn't load a lot of times (mind me I'm using YOUR app and mobile data). I hate how I'm basically forced to continue to use this absolutely garbage app.
E-Plus Service GmbH
May 11, 2026
Hallo E., vielen Dank für Ihre Bewertung. Bitte entschuldigen Sie die Unannehmlichkeiten. Bitte führen Sie eine Neuinstallation der App durch und löschen Sie zuvor den Cache sowie den Speicher der App in Ihren Handyeinstellungen. Oftmals hilft das bereits.

Hussam Altaleb
The app is unreachable half the time, also setting biometric login does not the work the other half and the password has to be entered manually, why is it an app then not just a webpage if I need to login everytime I open it? Also plans that are 5€ or less are really outdated so stuck with 9€ one even when no data is needed for a while.
1 person found this review helpful
E-Plus Service GmbH
April 9, 2026
Hi Hussam Altaleb, thank you for your review. Please clear the app's cache and storage, then re-enter biometric login settings, including "Remember me". After that, you should no longer need to log in repeatedly.