
Paul Kreismann
After the latest updates turned completely unusable. Loading time of each page increased tremendously, plenty of medium-to-critical bugs during the use + completely confusing user-flow if one wants to complete any task. on top of that, the app still can't remember my login, so even after checking the corresponding box, I still have to sign in each time I need something from the app...
15 people found this review helpful
E-Plus Service GmbH
June 30, 2025
Hallo Paul Kreismann, vielen Dank für Ihre Bewertung. In den kommenden Tagen werden wird es ein Update zur Fehlerbehebung geben.

jay Shackleton
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Tried to top up credit multiple times over several hours which didn't work. A few days later all the top ups came through so I now have €50 credit. I reached out to get it reversed but nobody replied so I cancelled it with my bank. Closed my aldi talk account because it is issue after issue with them, only for them to reject my number transfer for 2 weeks for no reason. Finally accepted and now I have to wait a week for it to transfer. EDIT: still 4 days to wait for number portability.
15 people found this review helpful
E-Plus Service GmbH
January 29, 2025
Hallo jay Shackleton, vielen Dank für Ihre Bewertung. Tut mir sehr leid, dass die Aufladungen so spät gebucht wurden. Die Rufnummernmitnahme hat jetzt aber geklappt?

Suzana
Useless app full of bugs, useless company. They are not able to verify my bank account in almost two months. So I cannot add credit. I managed to buy credit in the supermarket and add it, but i am still not able to book tarifs. The money just stays there and i cannot even switch to the basic tarif. I tried to call the customer service they do not recognize my phone number as aldi talk! What a joke!
16 people found this review helpful
E-Plus Service GmbH
November 18, 2024
Hallo Suzana, vielen Dank für Ihre Bewertung. Wir bedauern Ihre Herausfoderungen sehr. Hier können wir nicht auf Ihre Kundendaten zugreifen. Bitte wenden Sie sich daher erneut an die Kolleg:innen der Hotline oder über das Konktaktformular auf der Webseite unter "Kontakt".