
A Google user
This is nothing like the ING Dutch app! I tried to open a bank account via the app (the only way possible) and did the identity verification with WebId using my computer. The app was still stuck on the verification process! I have no idea what's happening and if my account will be opened. What a mess, and NO customer support. Please please just port the Dutch app codebase for Germany - it's so easy to use, nothing like this useless app!
1 person found this review helpful

Jarek Sz.
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The changes done to login process through APP made the whole banking system of ING extremely vulnerable and dangerous. If someone knows PIN to your app you are done, with photo based authentication they can log in to fully-fledged service without giving any extra data (which means that you can set limit to, say 1000 EUR in the app, and then use the app to log in and be able to change it). This is amazing incompetence on security department of ING, shame - I don't feel safe in this bank anymore.
5 people found this review helpful
ING Deutschland
August 26, 2022
Hello Mr. Szymczak, nobody can see your accounts if he or she just knows your mobilePIN. They need to hold your unblocked smartphone, because banking to go is locked to your device. Best wishes, yor ING

Arne Mertz
Spam Notifications: I installed the app to stay on top of my account, not to get ad notifications that I should open more accounts and use other products. All important Notifications about activities in existing accounts can be turned off, but not the ads. I contacted customer support, they told me they turned it off remotely, but they didn't. It's getting really annoying.
4 people found this review helpful
ING Deutschland
June 5, 2026
Hi Arne, if you’ve requested this from customer support via chat or phone, an ad block will be set up for you. However, it may take a little while for it to take effect. If you have any further questions, please feel free to contact customer service again. Best regards your ING