
Mike Kriz
I'm a new customer with Telekom and I'm unable to add my contract to the app. The "Add a service" button, which seems to be the button I'm supposed to use, leads to a blank screen. Everything I need to know is (presumably) available on the website as well, but the app as it is right now is simply unusable. When the time comes for me to renew my contract, this poor app experience could be a deciding factor in whether I stay with Telekom or not.
4 people found this review helpful
Telekom Deutschland GmbH
June 22, 2022
Hallo Mike Kriz, das klingt äußerst rätselhaft. Melden Sie sich bitte einmal in unserer Telekom hilft Community: https://telekomhilft.telekom.de/ Wir schauen uns das gerne einmal gemeinsam mit Ihnen näher an. ^Jonas

Jona Winkel
Catastrophic, not user-friendly at all, no possibility to change the subscription to higher data volume or even update it to the current version, so I'm stuck with paying the regular price for lesser value. On top, I get notifications with "special offers" that never show up in the app when I click on it
1 person found this review helpful
Telekom Deutschland GmbH
June 13, 2022
Hallo Jona Winkel, unter "Mehr" - Vertrag verlängern bzw. Tarif wechseln haben Sie die Möglichkeit, die gefragten Funktionen zu nutzen. VG Marco P.

David Trevino
The overhaul is a disaster. I could manage my family data volumes with the previous app easily, was simple and uncluttered. Now i just can't, and information is hidden in ways i can't really see much of a logic flow to it. I can only see the volume of my phone and not all that are on the contract. Awful experience. Get the old app back!!
10 people found this review helpful
Telekom Deutschland GmbH
June 27, 2022
Hello David Trevino, there is currently an issue causing your linked contracts to not be displayed properly. Right now I sadly don't have further information as to when this will be fixed. We will galdly assist you with any questions regarding our services in our Telekom hilft Community: https://telekomhilft.telekom.de/ ^Jonas