MeinMagenta: Mobile & Internet

Telekom Deutschland GmbH

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About this app

All your essential Telekom services in one app – check data usage, manage contracts and bills, top-up credit, track orders, and easily browse or buy plans.

CHECK DATA USAGE & COSTS:
View your remaining data at any time. If your data is used up, you can easily book a DayFlat or SpeedOn Pass.

TOP-UP YOUR PREPAID CREDIT:
Use MeinMagenta to check your phone’s prepaid credit, remaining minutes and text messages at any time. There are three convenient options for topping up your credit: instant top-up, top-up code and automatic top-up.

VIEW YOUR BILLS:
Access your monthly bills at any time with MeinMagenta. Check payments and refunds in one place and see whether your account is currently balanced.

OPTIMIZE INTERNET AND WIFI:
Set up your Telekom router and WiFi repeater with the MeinMagenta app and easily check if your network is up and running; anytime, any place. Display connected devices and manage security settings. Find helpful tips and functions for troubleshooting.

MAGENTA MOMENTS:
Benefit from our exclusive loyalty program as a customer! Magenta Moments frequently offers special gifts, benefits and surprises. From mobile services to streaming and shopping - we want to thank you for your loyalty.

ARTIFICIAL INTELLIGENCE TO ANSWER YOUR QUESTIONS:
‘Magenta AI’ is your personal companion for precise and fast answers. Simply use your voice or text and we deliver you helpful and summarized answers to all your questions, thanks to our partner Perplexity.

Ask Magenta, our digital assistant, helps you around the clock and with no waiting time for your Telekom -related queries such as contracts, bills, orders or technical issues.

HELP AND SERVICE:
With MeinMagenta, you can resolve common issues yourself in no time at all. Well-organized help categories, troubleshooting tools and a convenient full-text search function will help you.

APP WIDGET:
Quickly view your data usage without having to open the app.

We look forward to hearing your opinion at www.telekom.de/community

Enjoy the app!
Your Deutsche Telekom

Ratings and reviews

I'm a new customer with Telekom and I'm unable to add my contract to the app. The "Add a service" button, which seems to be the button I'm supposed to use, leads to a blank screen. Everything I need to know is (presumably) available on the website as well, but the app as it is right now is simply unusable. When the time comes for me to renew my contract, this poor app experience could be a deciding factor in whether I stay with Telekom or not.

Process to set up is a nightmare. Page times out, asks me to manually enter the same 3 or 4 lengthy numbers over and over, before it becomes evident that I need to create a login first. Why does the app not check that first? Then I enter countless numbers from my paperwork and the app is empty, no contract showing although once I enter EITHER my email, number, access number or customer # there should be at least a selection which one I want to associate. Website asks me for mob # only. I GIVE UP

Rubbish. Only means to register a pre-paid sim short of driving an hour to an authorised Telekom shop. Buggy and fails to work. Constantly stops when scanning a chipped ID card. Have attempted to register the SIM roughly 20 times. Odd that one cannot perform a video ID with a Telekom agent. Interesting, when adding a DOB, ID card number and valid end date, the text boxes do not show what is being entered. The boxes appear blank, but one can see the cursor move. These are known bugs to Telekom.

What’s new

-The Telekom Forward Trade-in deal: Save even more now with low monthly installments by returning your smartphone after the contract term.
-Usability improvements and bug fixes.

Install and rate the latest version now.
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Your Telekom