Mariya Polenovskaya
Some times it works correctly, but honestly-when you stay at bus stop at the evening and app shows you in4 min Bus, and it's disappointment, Bus doesn't show up, came another numer even, but my bus came in 20 min, and app continued to lie. What's wrong with you people, to be a woman on the street when it's dark and alone stressful 😒 enough.
Verkehrsverbund Rhein-Sieg
3 May 2024
Hallo Mariya Polenovskaya, vielen Dank für dein Feedback. Leider können wir auch nur das kommunizieren, was uns die Verkehrsunternehmen an Live-Infos liefern. Dort ist man um eine Besserung aber sicherlich bemüht.
Julia
Some texts are missing translations (e.g. tickets names, price levels, important information on the route), so easy to make mistakes for foreigners. Price levels don't have descriptions so at all not underdable how they work and what I need to choose. Didn't find possibility to redirect map to google maps. In general app idea is really nice, but hard UX for new users (tourists, foreigners, etc.). Make more usability testings with users and invite me there :)
4 people found this review helpful
Verkehrsverbund Rhein-Sieg
7 March 2023
Hello Julia, thank you for your feedback. We are constantly working on improvements and will check your points of criticism.
Eckart Stolle
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I just tried to buy a ticket with my credit card. Did nlt work and i think i just paid anyways. During payment when putting the details and after clicking to pay a little notification apears that i have to approve the payment online with my bank. I had that before but the stupid app opens this inside its little window so after approving i cant go anywhere except refresh or back. In both cases the ticket is gone but since i approved it i may have paid anyways. What a useless app. Userunfriendly
Verkehrsverbund Rhein-Sieg
5 December 2022
Hallo Eckart Stolle, vielen Dank für ihr Feedback. Dies geben wir einmal an die KVB weiter, da dort das HandyTicket administriert wird.