
Damian C
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This app marks a clear step forward from its previous iteration. Its features are easy to find and the navigation is very intuitive. My only significant concern, which is reflected in my 3-star rating, is that my Smart Favorites have stopped working. This issue became apparent around June 9th, and I suspect it's related to a recent update. Given how valuable this beta feature is to my experience, I'm hoping to see it restored soon. Resolution: clearing cache, data, and resaving favorites
7 people found this review helpful

Rosalie Teverow
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The app could be glitchy but overall it made sense - now, with the total revamp, the whole user friendly interface has disappeared. I'm not talking about having to get used to something new - things that were centrally located are no longer, things that were collected for convenience (ie, delays, planned reroutes, etc) are no longer. It takes so much longer to click through to the train schedule and it just feels silly.
55 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 3, 2024
Hi, we're sorry for the inconvenience. We're continuing to make improvements based on user comments. If you'd like to leave feedback on what parts of the app are not working for you, you can do so right in the app. In the "More" tab, tap the "App Feedback" button and follow the prompts. Thank you!

Loury Azucena
Real-time accuracy is failing! Normally, I am gleeful with the app's accuracy. However, lately, the app seems to frequently have "ghost" buses. For example, in the app, it states that the bus will arrive in 1,2 min or "now"at the stop, yet, in real life the bus doesn't physically show up at all! When I refer to the app again, the notification disappears. Now I am to experience the luck of the draw and hope that the net bus arrives on time as indicated on the app.
7 people found this review helpful