CharmPass

MTA IT

About this app

The CharmPass app lets you purchase and use fares instantly on your phone—anywhere, anytime. Just download the free app, register your debit/credit card or PayPal account in our secure system, and you're ready to go.

WHY YOU'LL LOVE THIS APP:
• No paper fares to track.
• Purchase BaltimoreLink Local Service, MARC Train, and Commuter Bus tickets all from one app.
• No need to carry cash, count exact change, or find a ticket machine.
• Buy and use fares instantly using a debit/credit card or your PayPal account.
• Pay a single fare or multiple fares for a group of riders.

HOW IT WORKS:
1. CHOOSE SERVICE
2. CHOOSE FARE
3. SELECT TICKET TYPE
4. CHOOSE QUANTITY
5. CHECK OUT

COMMON QUESTIONS:
Q: Do I need to be connected to the Internet?
A: Cellular network or a wireless Internet connection is required to purchase tickets, but you can activate your pre-purchased tickets offline.

Q: What if my battery dies?
A: Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead!

IMPORTANT REMINDERS:
• Don't uninstall the CharmPass app or erase your phone while you have active tickets on it. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection), so uninstalling the app can permanently erase your tickets!
• Purchase your ticket anytime and activate your fare as you’re boarding.
• Show your ticket to the operator of the vehicle.
• Watch your battery level! Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.

Ratings and reviews

It works fine once you purchase the pass. Making the purchase is difficult though! You have to add the payment option every time, and it doesn't always allow you to select the option to add it. Really frustrating.

Game changer making it so I don't have to panic when I don't have two dollars cash on me I just pay on my phone you can have it auto connect to your card and choose when it the ticket activates if it something like a one way it stay active for atleast an hour incase something happened to the bus.

I will warn you now. You use the Baltimore MTA,its 50%chance you will be late to any destination. The buses aren't all that reliable, and at this time their customer service # isn't working. Their website is down. In short, the rating of the entire experience is a 2/10.

What’s new

Braintree SDK upgrade.
Bug fixes.