The app makes it easy to access my medical information (at least what they have on file), updating it is where it becomes a problem however... I've also noticed that you can't really trust whether an appointment has actually been scheduled or not; the appointment itself may be scheduled, but at least twice over the past few years, I went in for an appointment I scheduled over the app & the doctor wasn't even in on that day...
6 people found this review helpful
June 15, 2022
Hi WonderGamer, Thank you for reaching out. We are sorry you have been inconvenienced by this issue. We are continually trying to improve the application. Scheduling is currently being addressed to make it easier and more efficient. We do have a new update (v6.7), please update to see if this resolves your issues.
I would love to give this a higher rating as it's very useful for having easy access to my medical information and such, but it's incredibly frustrating that I regularly have to uninstall and reinstall the app because it won't open if I forget to sign out before I close the app. When I first downloaded it a year or so ago, it did just fine with opening and then using my swipe passcode to 'log back in'. Then a few months later it began having issues, and I can't figure out how to fix it.
19 people found this review helpful
For the most part this app has replaced the former app for IHC Health Hub. However, there are two things that have been left out that the former app had and was very useful for me. The first is in the billing section, the homecare invoice and billing is not included nor is it available as an option to find resulting, in me no longer being able to see my balances or make payments using the online system. And two medical records and other records are not available as pdf. to download or print.
13 people found this review helpful