Q Ticketing

Houston METRO

About this app

METRO is the Metropolitan Transit Authority of Harris County, serving the Greater Houston, Texas region with safe, clean, reliable, accessible and friendly public transportation services.

The official METRO Q Ticketing app allows you to purchase:

• Single ride tickets for local bus and rail
• METRO day pass for local bus and rail
• Park & Ride tickets (full fare only)

You can make purchases with a credit card, PayPal, Apple Pay or Google Pay. Tickets are then available for immediate activation and use.


COMMON QUESTIONS:

Q: Do I need to be connected to the internet?
A: Ticket purchases require a cellular network or wireless connection. However, you can activate and use tickets offline.

Q: How quickly are ticket purchases processed?
A: Once the payment is authorized, your purchase is processed immediately and your ticket is then available for immediate activation.

Q: Can I purchase multiple fares at the same time?
A: You can purchase and activate multiple tickets for multiple passengers. Up to 30 tickets may be purchased at one time. You can purchase up to $50 in tickets per day.

Q: How long are tickets valid?
A: Individual bus or rail tickets can be saved and used for up to 2 years from the original purchase date.

Q: How can I plan a trip?
A: The METRO Q Ticketing app contains a link to our METRO TRIP app which provides routes, schedules and real-time arrival information so you can quickly and easily plan your trip.

Q: What if my battery dies?
A: You must be able to show an activated ticket to either a bus operator (prior to boarding a bus) or a fare inspector (prior to boarding METRORail).


Additional questions and answers are accessible from the app.


Compatibility:

• Android phones running an OS of 5.0 and above. Up to 2 versions behind will be supported.


For assistance, please contact METRO Customer Service at 713-635-4000 or visit the website at RideMETRO.org

Ratings and reviews

Not sure what is going on but the functionality is so super slow now. I have to activate my ticket a good few minutes ahead of time but God forbid if after I activate it I have to exit the app it takes a while to reload again always. This was not always the case. Twice now I got on the bus and my digital ticket took a while to load but the drivers were understanding. When I got off the first bus once and was ready to transfer to the second bus, I was kicked out of the app unexpectedly.

I have been a user of this app for some years now. For the past two weeks I have been experiencing difficulties with the app. It takes forever to click on my day pass and most the time it crash. A couple of times my day expires at 2:00am cst, it locked me out from my pass 11pm and said to call Metro. So I bought a 3 hour pass just to get home. I really hope you all fix this problem, like real soon. I am going to still give a 5 star because I have never had an issue with this app.

Once I literally forgot my bus fair at home and remembered I had a balance in my wallet. However the user experience is absolutely horrible. You will miss your bus/train trying to figure it all out. I have probably used it less than 5 times because it's really too much of hassle. But yeah, once you can figure it out, it works. Metro needs to do better, hire a UX/UI designer before building the actual app. This sucks!

What's new

Update for users to provide employer or school name in account registration and other mobile applications.