Westpac

Westpac Banking Corporation

About this app

Are you banking with the best app in town? Australia’s Best Banking App three years running* - secure, smart, and packed with handy tools for everyday banking. With the latest security features and payments made simple, you can bank with confidence.
You'll also have access to money management tools and insights, designed to make it easier to plan, keep track of things and increase your money confidence.
Business banking? Switch seamlessly from personal to business banking in the App, so you can manage your money in one place.

Australian-first SafeCall. Receive calls from the Westpac App, helping you confirm it’s us calling, and not a scammer.

Things you should know:
*This claim is based on The Forrester Digital Experience Review™ of 4 Australian mobile banking apps in Q3 2025.

Read the Westpac Online Banking Terms and Conditions at westpac.com.au/westpacliveterms before making a decision and consider whether the product is right for you.

Android, Google Play, Google Pay and the Google Play logo are trademarks of Google LLC.

©Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

Ratings and reviews

New look and feel of the app adds complications and extra unnecessary clicks. For example 1. App does not open to your accounts, you need to click again to get to accounts. It used to direct straight to your accounts 2. Looking at transactions only show the last few weeks of transactions. You need to click search to see all transactions. It used to have a "show more" button 99% of the time, people are looking at their accounts When looking at transactions, why not just have a show more button

This awful Westpac app is as bad as its customer service! Compared to the excellent CommBank app Westpac has a long way to go. Tried using the chat service and got disconnected in the middle of the chat not once, not twice but 3 times! Apparently due to a technical issue, I gave up. And that Red chat bot is useless and extremely annoying. Terrible service, terrible app.

Won't let me log in, won't let me reset my password, won't even let me try and register again... Customer support just tells me to log in online to get help, and hangs up on me. Absolutely useless Update: A few months later, I can get in, but it continues to be endlessly glitchy and you end up having to call them for every second thing you want to do because the app errors or freezes. If I wasn't locked in with a homeloan, I'd change banks just to get away from the terrible app and website.

What’s new

• Minor Enhancements & Bug Fixes.
• Improvements to Password Reset and Customer ID recovery experience.