
Bon Jon Tavernier
I’ve never had any issues with this app before since every order went smoothly. But lately, whenever I place an order, it says “Order confirmed”, and I even receive a text and email confirming it. However, after waiting for over an hour, nothing changes. I even went to the store to check if my order was received, and to my disappointment, they couldn’t find it in their system. This has happened twice now. At first, I thought it was the store’s fault, but it turns out the issue is with the app.
7 people found this review helpful

Gerald Allen Serwelas
I had a terrible experience with their chat support. My order was stuck on "preparing order" for over two hours, and despite multiple agents assuring me that someone would call, no one ever did. I ultimately had to cancel the order. Since then, I’ve been following up about the refund—they claimed it’s been processed, but I still haven’t received it.
129 people found this review helpful

Angel Marie Gegawin
I don't recommend ordering mcdo via their app. Every time I encounter issue such as incomplete order and a refund, it IS NOT ALWAYS RESOLVED. First I got my order incomplete and tried to reach out even on their email, still unresolved. Now, I have a problem with my refund as the app labeled my order completed but I requested to cancel it before hand tru their app agent, and I didn't receive anything despite being labeled completed. Better to make order with Foodpanda or Grad than this app!
6 people found this review helpful