OneService-Serving Your Estate

3.1
7.86K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The OneService App is a convenient platform that allows you to make improvements to your neighbourhood, access information, receive alerts, and engage one another- anytime, anywhere.

- Improve your neighbourhood by submitting feedback
Fix issues like cleanliness, pests and maintenance of greenery and infrastructure by using this App. We will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible!

- Be informed of happenings in your neighbourhood
Receive dengue and air quality alerts. Be informed of renovation works and lift faults in your block.

- Make a difference in your neighbourhood
Refer persons in need to social service agencies via the Help Neighbour feature. Participate in surveys via ‘What Say You?’ to provide your views on your living environment.

- Enjoy facilities in your neighbourhood
Book facilities such as void decks and multi-purpose halls for weddings and funerals.
Find parking in nearby carparks, pay for parking at coupon-based car parks.

Download the OneService App and login with your Singpass account to start improving your neighbourhood today!

KEY APP FEATURES
Report municipal issues in your neighbourhood such as:
- Facilities maintenance in HDB estates
- Illegal parking
- Cleanliness
- Roads & Footpaths
- Animals & Birds
- Pests
- Smoking in prohibited places
- And more!!

Other OneService App features include:
- Receive notifications on happenings in the neighbourhood, including HDB renovation and lift faults
- Receive weather, air quality and dengue updates
- Refer persons in need to social safety agencies
- Book facilities
- Participate in surveys to improve your neighbourhood
- Find parking in nearby carparks
- Pay for parking at coupon-based carparks


ABOUT ONESERVICE
This application is a Smart Nation Initiative developed by the Municipal Services Office. Municipal Services Office partners 17 Town Councils and 10 government agencies:
- Building and Construction Authority (BCA)
- Housing and Development Board (HDB)
- Land Transport Authority (LTA)
- National Environment Agency (NEA)
- National Parks (NParks)
- People’s Association (PA)
- PUB, the National Water Agency
- Singapore Land Authority (SLA)
- Singapore Police Force (SPF)
- Urban Redevelopment Authority (URA)


FEEDBACK
For feedback on the One Service App, you can submit it as a case via the app.
If you are unable to access the OneService App, please email mso_appenquiry@mnd.gov.sg
TERMS OF USE AND PRIVACY
By downloading, you agree to the Terms of Use and Privacy Policy of the OneService App.
URL for Terms of Use:
https://www.oneservice.gov.sg/terms
URL for Privacy Policy:
https://www.oneservice.gov.sg/privacy
Updated on
5 Feb 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Personal info, Financial info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.1
7.64K reviews
WHEALTH
25 January 2024
Intention of the Apps and service is good, had tried a few times, prompt follow up at front end, however, great room of improvement for closure. Sometimes, when request is past or dedicated to another agency, without rectification, request is closed. Need Ownership and main contact person for request, and Someone to coordinate and follow up till closure. Suggest User can finalise the closure, if request not follow up or close for defined timeline, escalation option is given.
2 people found this review helpful
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Ministry of National Development (Singapore)
14 February 2024
Dear Sir/Mdm, we are sorry to learn of your experience. If you would like to provide feedback on how your closed cases were handled, we would appreciate it if you could use the OS App’s “Please Rate Our Service” feature, which allows the relev
Victor Lee
20 January 2024
Quick response by OneService. But not all complaints can be solved immediately. We cannot be the 'policeman' to make complain or feedback. The Town Council and the contractors are to do their work diligently. Our precinct's maintenance has been lacked for many years. Cleaners are no where to be seen. They are keen to collect sellable item then checking the surrounding on cleanliness. With this feedback channel, we can get some issues rectify/solve asap. Tks very much.
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Ministry of National Development (Singapore)
14 February 2024
Dear Victor, we are happy to hear that your experience with the OS App has generally been positive. For cases which have been closed, you can use the OS App’s “Please Rate Our Service” feature to give feedback on how they were handled. This will allow the relevant party to look into your poll response. Thank you for your support.
Chin Yi Bing
27 December 2023
this app only allows attaching of pictures when submitting cases. their response to my case is to ask me to submit a video but the app itself dont allow submission of video, and cant even reply to their response to say that videos are not supported by the app, and they dont tell us where to submit a vid. if we cant even submit a case properly, then to them there's no problem at all.
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Ministry of National Development (Singapore)
14 February 2024
Dear Yi Bing, we are sorry to learn of your experience. We are constantly refining the OS App to improve user experience and will consider your suggestion for future enhancements. Thank you for your support. - OneService Team

What's new

- Features and Security Enhancements
- Bug fixes