OneService-Serving Your Estate

2.9
4.94K reviews
500K+
Downloads
Content rating
Everyone
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About this app

The OneService App is a convenient platform that allows you to make improvements to your neighbourhood, access information, receive alerts, and engage one another- anytime, anywhere.

- Improve your neighbourhood by submitting feedback
Fix issues like cleanliness, pests and maintenance of greenery and infrastructure by using this App. We will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible!

- Be informed of happenings in your neighbourhood
Receive dengue and air quality alerts. Be informed of renovation works and lift faults in your block.

- Make a difference in your neighbourhood
Refer persons in need to social service agencies via the Help Neighbour feature. Participate in surveys via ‘What Say You?’ to provide your views on your living environment.

- Enjoy facilities in your neighbourhood
Book facilities such as void decks and multi-purpose halls for weddings and funerals.
Find parking in nearby carparks, pay for parking at coupon-based car parks.

Download the OneService App and login with your Singpass account to start improving your neighbourhood today!

KEY APP FEATURES
Report municipal issues in your neighbourhood such as:
- Facilities maintenance in HDB estates
- Illegal parking
- Cleanliness
- Roads & Footpaths
- Animals & Birds
- Pests
- Smoking in prohibited places
- And more!!

Other OneService App features include:
- Receive notifications on happenings in the neighbourhood, including HDB renovation and lift faults
- Receive weather, air quality and dengue updates
- Refer persons in need to social safety agencies
- Book facilities
- Participate in surveys to improve your neighbourhood
- Find parking in nearby carparks
- Pay for parking at coupon-based carparks


ABOUT ONESERVICE
This application is a Smart Nation Initiative developed by the Municipal Services Office. Municipal Services Office partners 17 Town Councils and 10 government agencies:
- Building and Construction Authority (BCA)
- Housing and Development Board (HDB)
- Land Transport Authority (LTA)
- National Environment Agency (NEA)
- National Parks (NParks)
- People’s Association (PA)
- PUB, the National Water Agency
- Singapore Land Authority (SLA)
- Singapore Police Force (SPF)
- Urban Redevelopment Authority (URA)


FEEDBACK
For feedback on the One Service App, you can submit it as a case via the app.
If you are unable to access the OneService App, please email mso_appenquiry@mnd.gov.sg
TERMS OF USE AND PRIVACY
By downloading, you agree to the Terms of Use and Privacy Policy of the OneService App.
URL for Terms of Use:
https://www.oneservice.gov.sg/terms
URL for Privacy Policy:
https://www.oneservice.gov.sg/privacy
Updated on
11 Nov 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Personal info, Financial info and 5 others
Data is encrypted in transit
You can request that data be deleted
2.9
4.94K reviews
Darren Siow
21 November 2022
Excellent app. The agencies are very responsive in fixing reported issues. Just one recommendation for the app: For the submittal of road maintenance issues, please allow submissions without photos of the issue. Many times when I spot issues like potholes on the main road, it is not possible for me to take photos since I'm on a vehicle (either bus or motorcycle). Other than this, this app is wonderful. I use it very regularly. Keep up the good work!
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Lee Gary
30 October 2022
Unable to attach photo and video from album. You can only upload photo by snapping photo via Lodging report camera function. Its not user-friendly and unflexible. who will be so fast enough to whip out their phone, load the app, select the right case and snap photo from the app of the incident of happening? sometimes we are on the move or not convenient to stay put to take photo of the reporting case. Pls wake up.
11 people found this review helpful
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Ministry of National Development (Singapore)
14 November 2022
Dear Gary, if you are still experiencing the issue, please update to the latest OneService App version (v6.8.1) from the Google Play Store. We apologise for any inconvenience caused - OneService Team
Daniel
11 October 2022
Great app with timely updates from the relevant government agencies or Town Council. There might be occasional hiccups with some updates that affects login from time to time. Overall, it is a very useful app from MND. Other features. 1. Allow upload of more photos and even video clips! 2. Don't restrict the headers of incident reporting to only what's listed and Other. Let user add a short description for every incident reporting as current list is very limited. Thank you!
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Ministry of National Development (Singapore)
21 October 2022
Dear Daniel, we are pleased to learn of your positive experience! We will consider your suggestions in our future enhancements. For more intuitive reporting, you can use the OneService Chatbot to report municipal issues in real time conversational manner. Just type “Hi” to +65 98219004 on WhatsApp or @OneServiceSG Bot on Telegram - OneService Team

What's new

- Features and Security Enhancements
- Bug fixes