OnTaxi: Book a Taxi or Cab

OnTaxi

About this app

OnTaxi is a Ukrainian service for taxi orders and parcel delivery available in over 100 cities across Ukraine. In the app, you can place an online order, see the taxi fare before confirming, and track your ride on the map.

Why OnTaxi:

• Fixed taxi price — after confirmation, the fare does not change.
• Choose a car class: Standard, Comfort, Business, Wagon, or Minivan.
• Parcel delivery up to 20 kg — when you need transport for things, not only passenger rides.
• Pay by cash, card, and Google Pay.
• See where the car is on the map and how it moves to the address.
• Track your cab on the map, follow trip status, and see driver and vehicle details in the app.
• Driver details and 24/7 support are available during the order.

Useful OnTaxi features:

• Schedule a ride for a specific time.
• Order a cab for another person.
• Add up to 5 stops for more complex routes without extra calls.
• Multi-rides — up to 5 rides at the same time.
• “My Addresses” for frequent locations.
• “Plus or Minus” to adjust the trip price.
• “Sober driver”, intercity taxi, corporate taxi, and cab options for everyday mobility.

Use cases

OnTaxi works for daily city rides, work routes, trips to a station or bus stop, night routes, intercity routes, and document or parcel transfers. Use it for a longer drive between cities or a late drive home. For regular rides, the main driver is predictability: you get the fare and route details before confirmation.

Where OnTaxi works

Taxis and courier deliveries are available in more than 100 cities in Ukraine. Among them are Kharkiv, Poltava, Sumy, Cherkasy, Kropyvnytskyi, Nikopol, Kramatorsk, Dnipro, and Pavlohrad. UA coverage is broad, so choose an address in your city to check availability.

How to order a taxi:

In the OnTaxi app, set your route points, choose a car class, payment method, and desired options. When the details look right, confirm the cab order and go.

OnTaxi is a cab service for everyday rides and parcel deliveries: simple, clear, and predictable. Manage your taxi order, track its status, and keep trip details in one place through the app.

Ratings and reviews

The app works fine; however out of the dozen or so times I used it, the app once charged me for a trip that didn't happen (no cars were available), and once double-charged me for a trip. The customer service was worthless (the lady told me she couldn't help me and hung up). If you do decide to use this service (trips are oftentimes cheaper than Uber), use cash instead of a card. Peace!

Used the app for about a year. The service is excellent, and though not the cheapest one - the cashback feature more than compensates for this. However they silently stopped supporting my mobile carrier, so couldn't connect my account on a new phone - verification SMS does not arrive, and no reply from the support for more than a week. As it is pretty much useless without registration - ultimately had to switch to another taxi service. Thanks for the ride, but minus two stars for this.

Great app, does what it promises to do well. Actually after 2 weeks of use app started rejecting GPay and in a very unfriendly way. GPay is accepted, driver picks it up, you close the app to find accodentally later that GPay failed and order is cancelled. You have to start over in a rush. Friendlier way will be to send a push notification allowing me to agree to pay cash and keep my order active. To be fair Uklon started doing the same after a while too but with fewer rejections.

What’s new

OnTaxi Update — New Map Experience.

We’ve completely redesigned how you select locations on the map to make ordering a ride faster and easier.