
A Google user
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Same story with the Active 10 app. I turned it and my fitbit on. I walked for 17 minutes. Active 10 says I walked 5 and 4 were brisk. I've already gone to my settings and marked off to allow it past the battery saving mode; so that shouldn't be the problem. I've also had it be accurate a time or two, so again, that shouldn't be the problem. I would like to run an accurate version of this. Continuing-just got back from 11 minute walk. APP says 4 minutes, one brisk.. ;(
7 people found this review helpful

IK 0098
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Love the app - no complaints. FIX: I've left the narrative below in case people experience the same issue. The fix was to disconnect from Health Connect. Now that I've disconnected, all of my data is back. OLD ISSUE: The app was great at first, but now there seems to be issues with recognising any walking. On the actual day, it registers the brisk and total walking time. But when you come back the next day, all of your progress for the previous day is removed.

Reg D'Souza
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I have used this app successfully for several years. However, recently it has become unreliable! For example brisk walking minutes appear and then disappear. Total walking minutes are 50mins and later reduce to 20mins!. I have cleared the cache, restarted phone and reinstalled app. I also have the Fit app and this continues to work, so not a hardware issue
3 people found this review helpful
Department of Health and Social Care (Digital)
March 31, 2026
Hi Reg, I'm sorry to hear you're experiencing issues with the app. I'll share this with the team to investigate further.