
Ryan Rachel Beitz
This app is awful. I agree with the last review, it looks like it was designed by a child. Kept popping up a 20% offer, but there was no option to actually use/redeem it. What's with the quests? Aren't we busy enough with life in general, now we have to jump through 10 hoops to get a dollar off coupon... if you're lucky?!? Come on, White Castle, get it together and do better!!!
7 people found this review helpful

Matthew B
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Both their website and app look like they were designed by a middle schooler for extra credit...which they didn't get. The app isn't quite as bad as the website (they have the worst website I've ever used), but it's still really bad. Confusing, rewards disappear, sends orders to the wrong store. They now offer Google Pay as a payment method, but you can't actually use it because the app crashes when you try. Just terrible.
10 people found this review helpful
White Castle Management Co.
March 27, 2026
We'll look into this issue for you. Please send us a note at techsupportonline@whitecastle.com so that we can follow up.

Anica F
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There needs to be an edit option when ordering burgers. That way you choose to remove or add items to the sandwiches. There's a spot for notes but the employees never read them and it doesn't show up on the receipt. So it makes it pointless to order through the app if something as simple as no pickles is types in the instruction part. You can't edit the sandwiches under the combos only if you order individual sliders. There's limited add-ons or take off under the combos
8 people found this review helpful
White Castle Management Co.
July 24, 2026
You can edit the slider when you add it to your sack. You have Burger Options, Burger Basics, and Additional Options. You can toggle things on and off in this section. We hope this helps.