KeyBank Mobile Banking

KeyBank, N.A.

About this app

Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world:

● Easily transfer funds between bank accounts
● Pay bills
● Send money to friends and family
● Open a checking or savings account
● Deposit checks on the app
● Monitor and manage bank accounts and cards
● View KeyBank credit card rewards points

Safe and Secure Online Banking

Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including:

● Same high-level security used for KeyBank Online Banking
● User ID and password required to access banking app†
● Secure connection to view banking account and transaction details
● No banking information is stored on your Android™ device to minimize risk if your mobile phone or tablet is lost or stolen

Convenient Banking on the Go

Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can:

● View account balances and recent transactions with one swipe using QuickView
● Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM
● Transfer funds between your KeyBank checking and savings accounts
● Open an account right from your mobile device
● Search and view your banking transaction history for the last 90 days
● Access your KeyBank account statements and tax forms
● Review and manage scheduled Online Bill Pay payments and transfers
● Send money to existing payees and add new payees
● Search for KeyBank branch and ATM locations


Personalized Mobile Banking Settings

Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use:

● Add a profile picture
● Set up fingerprint or face ID sign in capabilities
● Manage and edit account alerts
● Access your credit card Reward Points balance


Connect with KeyBank

Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support.

Follow KeyBank on social media:
● Twitter: twitter.com/keybank
● Facebook: facebook.com/keybank
● LinkedIn: linkedin.com/company/keybank/
● YouTube: youtube.com/user/keybankcommunity/
● Instagram: instagram.com/keybank/

Important Disclosures
† Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app.

Android™ is a trademark of Google Inc. Use of this trademark is subject to Google permissions.

©2024 KeyCorp. Member FDIC.

Ratings and reviews

I absolutely hate one thing about this app. It's how long it takes to open up. I've had emergencies and cannot transfer money quickly because the app takes forever or never opens! my husband always has the same issue! Please, fix this app's responsiveness. Don't tell me to remove the app and reinstall it because I've done it and it still doesn't work. Updated and still doesn't work. UPDATE: Thanks. But do you guys realize how many more people are complaining about the same issue?

just seeing all the reviews, I'll add my own. rarely does the app actually load. I also am not able to get into the web app. It sends me to the app to verify my identity, and guess what, it won't load. so frustrating. I've had this account for years and I'm pretty done with it. I also had issues with their bill payment. I'm not sure if it was my title company or keybank, but multiple money orders were lost, and it was a huge battle to get partially refunded. just unacceptable all around

It's great once you log in, all features are available easily and intuitively. The problem stems on being able to actually log in. Most of the time, it'll get stuck on the "Hello" screen when you launch it, staying there preventing the login screen from showing, even when you force close it doesn't help. The only way I can get logged in when this happens is to go to Android Settings, Apps, Select KeyBank, force stop it, then clear the app's cache. I shouldn't have to do this to log in each time.

What’s new

- Updates to maintain your security
- Bug Fixes

Thank you for using the KeyBank app!

Based on your valuable feedback, we'll continue to enhance the app through regular updates