Katie Vasina
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As a new Allstate customer, I was intrigued by the Drivewise feature offered through the app. The app itself is satisfactory, I find it inconvenient to have to sign in every time. However, the most significant issue lies in the functionality of Drivewise. It has failed to record a substantial portion of my trips over the past month, and when it does, it often inaccurately indicates phone usage or speeding when my phone is untouched in the passenger seat and I am adhering to posted speed limits.
286 people found this review helpful
Allstate Insurance Co.
13 April 2024
Hello, have you tried the App Diagnostics tool? Tap Profile & Settings, Drivewise, then App Diagnostics. If that doesn’t fix it, please email us at MobileAppSupport@allstate.com. Provide: your name, policy number, contact info, and type of phone and operating system.
Craig Devashrayee
When the trips were tracked by the adapter plugged into the car, it tracked the car that was insured. Now with the app on our phones it's tracking the person no matter if they are the one driving. I hate it. If I forget to go in and turn it off or try to edit a trip, we get dinged on our discount. Also can't see the actual trip locations any more and can't access anything for my kids. They are usually a passenger but never remember to turn it off when with others, penalizing us.
97 people found this review helpful
Allstate Insurance Co.
26 May 2024
Hi, thank you for your feedback, we will work on incorporating it into future app updates. For any further assistance please contact MobileAppSupport@Allstate.com.
marc “Big guy wrapper” reisinger
Very dangerous app. Keeps sending multiple notifications. This causes android auto to freeze up. Drawing attention from the road. Which is a distraction from driving. The app should be able to operate without notifications, but as soon as there turned off, the app tags you, and you have to turn them on for drive wise to work. Please update this problem. I'm sure it's causing accidents.
132 people found this review helpful