DigiD

Rijksoverheid

About this app

Start using the app?
Activate the DigiD app first. Open the DigiD app and follow the steps in the app.
Need help with activation? Look at: www.digid.nl/digid-app

How do I log in with the DigiD app?
Logging in with the DigiD app can be done in two ways:

1. On your phone or tablet you log in with just a pin code.
2. Or log in on a computer using the app. You take over a verification code, scan a QR code and then enter your pin code.

DATA PROCESSING & PRIVACY

The DigiD app processes the IP address, the name and version of the operating system of your smartphone or tablet, the unique identifier of the mobile device, your mobile phone number and the 5-digit PIN code you select. When performing the ID check, DigiD processes the document number / driver's license number, date of birth and validity.

By downloading and using the DigiD app you agree to this processing, which is also subject to the following provisions.

1. The user's personal data will be processed in accordance with applicable privacy legislation. In the privacy statement you will find who is responsible for the processing of personal data for DigiD, which personal data of the DigiD user is processed and for what purpose. The processing of personal data by DigiD and rules on the operation, security and reliability of DigiD are included in legislation and regulations. The privacy statement and legislation and regulations can be found at www.digid.nl.
2. Logius has taken appropriate technical and organizational security measures against loss or unlawful processing of the user's personal data.
3. The DigiD app complies with security measures that are comparable to the security measures of DigiD. DigiD also uses the security mechanisms of the operating system.
4. The user is responsible for the security of his mobile device.
5. For the DigiD app, updates can be automatically downloaded and installed every now and then via the app store. These updates are intended to improve, expand or further develop the DigiD app and may consist of solutions for program errors, advanced functions, new software modules or completely new versions. Without these updates the DigiD app will possibly not function or not function properly.
6. Logius reserves the right to (temporarily) stop offering the DigiD app in the app store or to (temporarily) stop the operation of the DigiD app without stating reasons.

Ratings and reviews

The ID scan doesn't work, making login almost impossible if you happen to lose your phone#. I can't receive SMS messages to login to the app or online (and there's no option to send a code via email). I just got a letter with an activation code to allow login without SMS. But! There is nowhere in the app to input the code. I can login from my laptop, but I can't update my phone# bc the verification still goes to my old phone (or the app, which I still can't access). Ridiculously dysfunctional.

Update 9 Nov -Reinstalled the app and it still freezes up. I sign in with name and password, so I get to step 2 and it stops.Bring the old version from 6 months back! Thanks 20 Oct No access to this app, timed-out after a few seconds. I live in Australia which could be part of the problem? I don't need to use this app often, but it worked great in the past. Luckily the access via SMS works, so I'm not stuck but would be great to be able to use this app.

DigiD requires a very very well working internet connection just to log in. Such a connection often isn't available in other countries, in their hotels. So it times out and no matter how many times you try it never works. So it's broken beyond repair when you need it the most. While there is no technical need for this, every https site does encryption without a fuss. But not this app! Once you get past this obstacle, sometimes never, it works.

What's new

- Fixed timeout issues occurring on slow or prolonged connections, such as for users in Australia and New Zealand.
- From now on the ID check is possible with all Dutch travel documents. We have also made the app even more secure.
In addition, we have implemented minor improvements.