
C Rupvedt
IHOP really doesn't want my money, with this app. 4 seperate times now, the app has declined my transaction stating that my payment was unsuccessful. There's no way to troubleshoot it, and customer service isn't helpful at all. Card is an active card, and I've had no problem paying for pickup before. But it still doesn't work with alt payment methods.
122 people found this review helpful

M P
The app will send a notification for curbside saying it's tracking my progress and will bring my order out. However, I always have to call the store location to bring out the order. The estimated time frame for pick up is always wrong. I always have to wait extra long for my food. What's the point in allowing the app to track my location if I still have to call the store AND wait 10-15+ min after my supposed up pick up to get my food?

Abdiel Sanchez-Gaud
App never stays signed in. It's just IHOP, not a banking app. The payment through Google Pay was weird. I've never had to put so much info to pay with Google Pay. If you put the app in the background, in about a minute or so it will already sign you out and clear your order. There's no way to customize amounts like "easy on the cheese", it's either getting the full amount or not getting any. The custom omelette has a bunch of missing ingredients, you can't even add grilled chicken.
1 person found this review helpful