My Shaw

Shaw Communications Inc.

About this app

Please scroll down for a description of the functions and newly added features.
Get the most out of your products and services with the My Shaw app. Whether you’re on the go or at home, you can manage every aspect of your account on your smartphone. From paying your bills to chatting with support, you can do it all with My Shaw.

Restrictions
• The My Shaw app requires a valid Shaw ID
• Accessible only to residential accounts
• Does not support My Shaw Direct accounts or My Shaw Business accounts at this time

Features

Easy Login
• Jump into your account faster with your Shaw ID or, with Touch ID, just use your thumbprint

Billing Made Simple
• Manage billing and payments for all your services in one place, including auto-payments and eBills
• Pay your bill in app, and save payment details for future payments
• Convenient and fast way to handle your bill; signing up for eBill is easy, or viewing your bill in app
• Need a couple more days to make your payment? Now submit a payment extension request directly within the app

Live-agent support chat
• The fastest way to connect with the support you need and chat with a real representative right in the app

Monitor your data usage
• Keep an eye on your data and your limits with an easy-to-read visual snapshot of your data usage

TV Subscription Management
• Quickly access your channel list for your TV subscription and theme packs • Manage the devices that can use the Rogers Xfinity App for on-the-go access to your TV subscription

Access Voicemail for personal home phone
• Easily access voicemail messages left to your personal home phone through the app. You can listen, archive and manage your voicemail messages on the go.

Support Library
• How do you program your remote? Tips on improving your WiFi network? Access a curated list of the most popular product and troubleshooting guides from our support community

Manage your Rogers WiFi Hotspots
• Go farther and manage your access to over 100,000 Rogers WiFi Hotspots

Notifications
• Receive chat notifications easily while multi-tasking between apps and change your billing preferences.

Functions

Using your Network access permissions, the My Shaw app will:
• View connection information and see available Wi-Fi connections to enable the app to connect to the Wi-Fi network;
• Detect the network state, read the device status, detect running apps, view app history and identity to implement network preference.

Using your Photo/Media/Files and Storage permissions, the My Shaw app will:
• Enable you to view a PDF of your bill
• Test access to protected storage for the purpose of facilitating user data retrieval and use of content for registered devices to facilitate technical assistance should network access be denied and to increase the application productivity.

Using the Prevent Device from Sleeping permission, the My Shaw app will:
• Enable push notifications used during Support Chats

Using your device’s fingerprint scanner, the My Shaw app will:
• Link your fingerprint profile to your Shaw account via the app for authentication purposes

Using the payment extension request, the My Shaw app will:
• Send you an email confirmation

Ratings and reviews

I want to rate a 0. the usability of the Chat support function is awful. it constantly scrolls back up to the top of the chat, sometimes you can see the text you are typing then you can't. it crashed twice saying there is a bug and now the last few messages at the end of my chat are missing and it is not giving me the options to send me a transcript of the conversation. not surprising as Roger's is an awful company and since the take over, my "shaw" customer experience has declined a lot

Worst app ever every time you use the thing it has to update. Put your finger paint in and you try to use it but still need that password. Complete pain to us. Still awful! Now it loads but... No other pages on the app load, It won't remember a new card. I don't recommend. I don't believe they are doing anything to fix problems

Worst billing I've ever encountered. It's so confusing it's not rocket science but they can't get it . Ìm disabled and my ability to pay the bill by the date doesn't always work I may be a few days late that's on me the most current bill this time shows my payment but appears to be adding another extra month charge. So here I go again hrs on phone to correct. . Dont use Shaw. Well time has past and they still think the same maybe just maybe...... nope nothing changed.. wished to much.

What's new

We've updated your experience using the app with minor improvements and bug fixes.