
Alister Flower
- Marcar como inapropiada
- Mostrar historial de opiniones
What's the point of setting up biometrics on the app if it resets every time I close it? All I want to do is check my info and I have to log in every time with username and password, which I don't always remember. Edit: I wrote this in October 2024. Its nearly July 2025. Every time I open the app I have to add biometrics, so no it hasn't been fixed.
Esta opinión les resultó útil a 2 personas
Optus Mobile Pty Ltd
28 de junio de 2025
Hey Alister, sorry to hear you're still experiencing an issue. If uninstalling/reinstalling the app has not fixed this, please try clearing your app cache. Go to Settings → Apps → Play Store → Storage → Clear Data & Cache. For more help, reach out to our 24/7 Social Media Team → help.optus.com.au/m/social or give us a call on 133 937. - Dillon