MyRogers (Shaw)

Rogers Communications Inc.

About this app

Please scroll down for a description of the functions and newly added features.
Get the most out of your products and services with the MyRogers (Shaw) app. Whether you’re on the go or at home, you can manage every aspect of your account on your smartphone. From paying your bills to chatting with support, you can do it all with MyRogers (Shaw).

Restrictions
• The MyRogers (Shaw) app requires a valid Username
• Accessible only to residential accounts
• Does not support My Shaw Direct accounts or My Shaw Business accounts at this time

Features

Easy Login
• Jump into your account faster with your Username or, with Touch ID, just use your thumbprint

Billing Made Simple
• Manage billing and payments for all your services in one place, including auto-payments and eBills
• Pay your bill in app, and save payment details for future payments
• Convenient and fast way to handle your bill; signing up for eBill is easy, or viewing your bill in app
• Need a couple more days to make your payment? Now submit a payment extension request directly within the app
Live-agent support chat
• The fastest way to connect with the support you need and chat with a real representative right in the app

Monitor your data usage
• Keep an eye on your data and your limits with an easy-to-read visual snapshot of your data usage

TV Subscription Management
• Quickly access your channel list for your TV subscription and theme packs • Manage the devices that can use the Rogers Xfinity App for on-the-go access to your TV subscription

Access Voicemail for personal home phone
• Easily access voicemail messages left to your personal home phone through the app. You can listen, archive and manage your voicemail messages on the go.

Support Library
• How do you program your remote? Tips on improving your WiFi network? Access a curated list of the most popular product and troubleshooting guides from our support community

Notifications
• Receive chat notifications easily while multi-tasking between apps and change your billing preferences.
Functions

Using your Network access permissions, the MyRogers (Shaw) app will:
• View connection information and see available Wi-Fi connections to enable the app to connect to the Wi-Fi network;
• Detect the network state, read the device status, detect running apps, view app history and identity to implement network preference.

Using your Photo/Media/Files and Storage permissions, the MyRogers (Shaw) app will:
• Enable you to view a PDF of your bill
• Test access to protected storage for the purpose of facilitating user data retrieval and use of content for registered devices to facilitate technical assistance should network access be denied and to increase the application productivity.

Using the Prevent Device from Sleeping permission, the MyRogers (Shaw) app will:
• Enable push notifications used during Support Chats

Using your device’s fingerprint scanner, the MyRogers (Shaw) app will:
• Link your fingerprint profile to your account via the app for authentication purposes

Using the payment extension request, the MyRogers (Shaw) app will:
• Send you an email confirmation

Ratings and reviews

Semi-functional, it has been a very long time since I have been able to check my voice mail without the app crashing. It also never loads first try. I have to open it, then close it, then reopen it, and on second try it loads. Update, will not open. Non functioning. Switches between Browser login and App. Will not progress.

App has always been bad but at least useable before. I always had to load it, close it down, then reload it before for it to even open my account. Now it's even worse because it opens a stupid out of app login screen every time and no longer remembers your login info. I assume that this is some kind of excuse for extra security, except the login page doesn't even work. I have to manually open it in a different browser, or else it just resets.

Can't even log in to check for an outage. Sends an MFA code, but you have to swap apps to get the code from your inbox. When I switch back to the app, it decides to refresh. I see another review saying the same from 3 months ago. Can't use PC since internet is down, so I can't chrck anything. Looking at the overall reviews it looks like this app useless since it seems like most users have no luck with getting proper functionality from it...

What's new

We've updated your experience using the app with minor improvements and bug fixes.