My Spectrum

Charter/Spectrum

About this app

One App, All Your Services! We’ve made it even easier for residential customers to sign in and manage your Spectrum account with My Spectrum App.

Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Sign-up for paperless billing.
• Find statements: Review previous billing statements and service history.

Do You Speak Spanish?
• Toggle your language preferences from English to Spanish right in the app.

Manage Mobile Services
• Check and manage your Spectrum Mobile data usage and plans.
• Add and activate your new Mobile line.

Stay Informed
• Get billing, equipment, outage and activation notifications right on the home screen.
• Upgrade to Advanced WiFi and receive our best-in-class Security Suite.
• Troubleshoot your WiFi and internet connections with our enhanced dual Speed Test!
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.

Simplified Support
• Self-install your modem, router and other devices without making an appointment.
• Chat with us in app, including live Spectrum customer service.
• Track your technician in the app.
• Instead of calling, quickly search and find answers with our newly designed support section.

Tell Us What You Think
• Share feedback about your app experience—we read every comment.
• We love suggestions about the My Spectrum App—we use customer feedback when we plan our updates.

Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.

Ratings and reviews

Awful. Let me use my local ip for modem/router settings again. This app is unresponsive, I wait about a minute every time I attempt switch menus if it loads at all, which requires a restart. Speaking of which, what makes it worse is I had to restart the app and sign in four times just to get past the login screen. It does not save device when the box is checked. Even getting to this review page was a nightmare.

I've been a spectrum customer for well over 10 years, when they were still Tme Warner Cable. I have recieved home phone service, internet, as well as cable. Now I also recieve cell phone service. I've always been pleased with the service I've recieved from them. The website and app are great and make things easy. But the last update and maintenance work they did to the website and app have made things not only slower but have changed how you're able to view certain things.....

The spectrum service itself I have zero discrepancy with. The internet runs very smoothly, and the cellular service runs smooth as well. I've had the cell service for a month no issues with service itself. However, the process of ordering my phones through the phone line at first was seemingly easy. I then ran into many issues, lack of communication with customer support. It just seemed liked a draining process. But overall am happy. with their service.

What's new

Having trouble setting up new smart devices? The My Spectrum App now provides setup using 2.4 GHz frequency to make onboarding new devices easier. You can find this option on the Internet Services page.
If you have feedback to share, please let us know in the Support section.