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Mayelana nalolu hlelo lokusebenza
Ulandelela i-oda lakho? Wenza inkokhelo? Uthola usizo?
Kuyashesha kuhlelo lokusebenza.
Xhumana
• Vele usithumelele umlayezo futhi uzokwaziswa uma siphendula.
Phatha i-akhawunti yakho
• Buyekeza imininingwane yomuntu, landelela izinkokhelo, phatha amasevisi akho nokunye okwengeziwe.
Shaja kabusha isevisi yakho
• Landela ngomkhondo ukusebenzisa kwakho, vula ukushajwa ngokuzenzakalela, futhi ulawule uhlelo lwakho.
Hlola isivinini sakho se-inthanethi
• Qapha ukuphela, qala kabusha imodemu yakho futhi uhlole isivinini sakho se-inthanethi.
I-Telstra Plus
• Finyelela okunikezwayo okukhethekile futhi uklonyeliswe ngokwenza izinkokhelo zakho ngesikhathi.
Thenga okwakamuva
• Kusukela kumadivayisi kuya kwezisetshenziswa, thenga ubuchwepheshe bakamuva ezandleni zakho.
Ukuxazulula inkinga okusebenzayo ngempela
• Ngo-98% wemibuzo exazululiwe ngaphakathi nohlelo, usalelwe ukuthepha okumbalwa nje ukuthi uqhubeke nosuku lwakho.
Kuyashesha kuhlelo lokusebenza.
Xhumana
• Vele usithumelele umlayezo futhi uzokwaziswa uma siphendula.
Phatha i-akhawunti yakho
• Buyekeza imininingwane yomuntu, landelela izinkokhelo, phatha amasevisi akho nokunye okwengeziwe.
Shaja kabusha isevisi yakho
• Landela ngomkhondo ukusebenzisa kwakho, vula ukushajwa ngokuzenzakalela, futhi ulawule uhlelo lwakho.
Hlola isivinini sakho se-inthanethi
• Qapha ukuphela, qala kabusha imodemu yakho futhi uhlole isivinini sakho se-inthanethi.
I-Telstra Plus
• Finyelela okunikezwayo okukhethekile futhi uklonyeliswe ngokwenza izinkokhelo zakho ngesikhathi.
Thenga okwakamuva
• Kusukela kumadivayisi kuya kwezisetshenziswa, thenga ubuchwepheshe bakamuva ezandleni zakho.
Ukuxazulula inkinga okusebenzayo ngempela
• Ngo-98% wemibuzo exazululiwe ngaphakathi nohlelo, usalelwe ukuthepha okumbalwa nje ukuthi uqhubeke nosuku lwakho.
Kubuyekezwe ngo-
Ukuphepha kuqala ngokuqonda ukuthi onjiniyela baqoqa futhi babelane kanjani ngedatha yakho. Ubumfihlo bedatha nezinqubo zokuphepha zingahluka kuye ngokusebenzisa kwakho, isifunda, nobudala. Unjiniyela unikeze lolu lwazi futhi angalubuyekeza ngokuhamba kwesikhathi.
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Troubleshoot issues, check for outages and more in ‘Help’, now at the top of your home screen.
Unfamiliar charge on your account?
Request a refund in ‘Payments’ and one of our team members will get back to you.
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TELSTRA LIMITED
Mytelstrasupport@team.telstra.com
L 41 242 Exhibition St
Melbourne VIC 3000
Australia
+61 400 104 902
