Pan Desal
Pretty inconvenient and can never go to my proof of insurance. I can get into my account once in a blue moon. No matter how much I save my password, it won't take it. often have to reset passwords unless i wanna get locked out of my account. Stop being predatory and making your customer base prone to late payments and other inconveniences because we can't log in.
National General Insurance
4 November 2024
I'm sorry you are experiencing issues logging into your account. If you are still experiencing issues, please email me directly at DAmobileApp@ngic.com so I can gather additional information so I can assist you. Please include your policy number and a description of the issue in the email.
J L
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My previous review got deleted so I'll say it again. Terrible app. Unresponsive after logging in. Can't even make payments from it. I'm pretty sure they've intentionally rigged it like this so people will be late on payments. Very underhanded. The app is completely unusable. To top it off even the main website is "coincidentally" having issues too. This is the green light I needed and I will be changing insurance providers.
100 people found this review helpful
National General Insurance
18 May 2023
Thank you for this feedback and we are sorry to hear of your experience. Please contact us at 888-293-5108 so we can help assist you further and learn more details of your experience to help us improve our mobile app.
ann arambula
Had it it worked great! So I went green. Now, I don't know what you guys did but it SUCKS!! I can't log in or make a payment now. When I got to log in it kicks me off right before it opens, it uninstalled and reinstalled, iv updated still the same. Terrible, terrible. I'm uninstalling. At least I can pay on the web site I guess. Though I'd rather have the app.
55 people found this review helpful
National General Insurance
18 September 2023
it appears we did have an outage this morning related to logging in. We believe the issue is now resolved, please try again. Thank you and we apologize for the inconvenience.