Navan

Navan, Inc

About this app

Navan is on a mission to make travel and expense easy. Experience the all-in-one platform that saves you time and money.

Make trip changes in seconds
• Easily make changes or cancel your trip. If you need to talk to someone, the support team at Navan is always available.

Find your travel itinerary
• Navan organizes all of your trip plans in one comprehensive itinerary so you’re not scrambling to find bookings or receipts, even when you’re offline.

Hit your hotel and airline loyalty milestones
• Earn points on your preferred hotel and airline loyalty programs, whether on work or personal trips.

Earn rewards when you travel
• Navan Rewards gives back when budget-friendly options are booked for work. Redeem rewards for gift cards, personal travel, or business travel upgrades.

Expenses on auto-pilot
• Navan corporate cards automatically capture and categorize transaction details so there’s no need to submit most expense reports.

Manage and track expenses in one place
• Easily submit out-of-pocket expenses for reimbursement and track expenses as they happen in real time.

Not using Navan for work travel or expenses? Visit www.navan.com and find out how you and your company can get on board with the #1 travel & expense management solution according to G2’s Winter 2022 grids.

Ratings and reviews

At first, this service wasn't too bad. However, I just spent 24 minutes trying to change a flight when it would have taken me 24 seconds to do it if I had booked directly with the airline. The AI customer service is terrible. Ended up having to call in. I'm so far not seeing a benefit to this service other than complicated trips can show up in one itinerary page. It gets especially complicated when it mixes travel options with other third party services, so you have to watch the fine print...

Promising, but ultimately useless. Tried booking just a hotel, and the app created a "payment schedule" that didn't add up to the total price shown below it. I tried using their chat system to ask about this, but it frequently caused the app to crash. Used a computer instead, then got half the conversation echoed back to the 'phone and offers to book the hotel for me, but in the wrong currency. Gave up and booked direct. (At considerably lower cost, I should add!)

Change of brand has led to a buggy app. The app frequently crashes on the opening animation (which was never an issue under the trip actions branding) and have other bugs in the interface (eg downloading receipts also causes crashes...pretty important on a corporate travel app). I feel pretty much forced to use the desktop app and my calendar events.