
Mike Pembo
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Account was moved from Amazon New Day to Pulse. Then it closed - no problem, I'm happy it closed. But now I can't log into either to view statements or verify what they are charging in direct debits is correct. This is not what you'd expect of a big company, hiding statements and seemingly making up charges that you just have to 'trust' them on! Oh, and they have emailed saying there's a message in my account that I need to login and view, but my login was removed when they closed the account!
10 people found this review helpful
NewDay Ltd
December 12, 2022
Hi Mike, if there is an outstanding balance on your account you should be able to sign in via the app or online account manager as normal using your existing Amazon login details. If you're unable to sign in, please reach out to 03334558930 and a member of our Customer Service team can support in getting you online. Thank you and take care - Leigh

Ainé
I opted in to join Pulse at the time advised , however I did not receive a new account number, I have been locked out of my previous account, and cannot even see the transactions in order to check and pay. I have been on the 'phone for over 30 minutes without a solution. All I can say is that Amazon must be loosing a lot of customers through this very poor change over, and are they aware of the problems this is causing their customers ?
3 people found this review helpful
NewDay Ltd
December 9, 2022
Hi Ainé, your account number will remain the same as it was previously don't worry. You should be able to sign in using your existing Amazon card login details. I'm very sorry for the wait times you have seen, and please be assured we are doing everything we can to reduce these. If you still need support, please do call 03334558930 - Leigh

Paul Thompson
Ridiculous. Was forced to switch from Amazon and didn't even get to use Pulse because my account was closed during the transfer process. Yes I did get an email and at the very bottom it said I had to opt in, which I missed at the time. Can't believe they close your account because you miss an email that doesn't even say anything like "important" or "action required" or any warning in the title. The company is either run by morons or they had too many customers and needed a way of losing a load.
60 people found this review helpful
NewDay Ltd
December 29, 2022
Hi Paul, we're terribly sorry that your account was closed and we really wish we could help. All customer's were notified at least 60 days prior to the move to Pulse and had the opportunity to opt in by 06/11/22, so we can only apologise if this was missed. We will absolutely take your feedback on board and appreciate your time - Brad