SamTrans Mobile

Bytemark, Inc.

About this app

The official SamTrans Mobile ticketing app lets you use your phone to pay your fare on any SamTrans local or express routes. Just download the free app, register your debit/credit card in our secure system, and we’ll get you where you need to go.

WHAT YOU CAN DO WITH THIS APP:
- Pay bus fare using your phone without having to carry cash or worry about exact change
- Buy and use fares instantly using a debit/credit card for a single fare or multiple fares for a group of riders. Mobile tickets must be used within thirty days

HOW IT WORKS
Tickets:
1. Go to Buy Tickets
2. Choose the mode of travel
3. Add tickets to cart
4. Checkout
5. Activate ticket when bus arrives
6. Show ticket to driver

COMMON QUESTIONS
How do I pay for my tickets in the SamTrans Mobile app?
-Debit or credit (American Express, Visa, MasterCard, and Discover) cards are accepted.

Can customers use a commuter debit card?
-Yes, provided you have funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card.

If I am having a problem loading the application, who should I call?
-Please call customer service at 1-800-660-4287. All problems should be directed to customer service which is available: weekdays 7am – 7pm, weekends & holidays 8am – 5pm.

Do I need an internet connection to buy or use tickets?
-You will need an internet connection to buy and activate bus passes. However, if you save the purchased tickets in your device, you will not need to have internet connection to activate them.

IMPORTANT REMINDERS:
Don’t uninstall the SamTrans Mobile app or erase your phone while you have active tickets on it. This will cause you to lose your tickets. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection). Before uninstalling the app or resetting your phone move tickets to the cloud (See Frequently Asked Questions for info).
Activate your ticket right before boarding
Show your ticket to the driver upon boarding
Watch your battery level. You cannot board without showing your ticket.

Ratings and reviews

Honestly not the best app. Not very intuitive, and I wish it showed people a map with the bus lanes. Maybe, you could select the bus lanes number, and it would show the map of that lane with all the stops, and if you clicked another button, it could show the time table for the bus. I hate planning with this app, and its impossible to use it. Please fix it, or hire me to fix it. I will send my resume upon request.

Departure times are unreliable. App does not seem to have a frequent auto-refresh for the next bus, and this is on top of SamTrans drivers speeding past bus stops even if they are many minutes ahead of schedule. 511 tends to be more reliable, it will show when it was last refreshed. Also not convenient to get to departure times screen.

When I open, it gives me the Use Location window, and it WILL NOT let me tap it to choose. App freezes EVERY TIME. Please fix it. Tried uninstall/reinstall, restart phone etc. Nothing. Developer said: turn off location services on phone. Did so. Absolutely no change whatsoever. App is useless to me.