Visible mobile

Visible Services, LLC

About this app

The Visible app makes managing your service easy - you can make a payment, upgrade your plan and get 24/7 assistance in just a few taps. Here’s a glimpse of what else you can do in the app:

Join Visible
· Shop phones & wearables
· Bring your own device
· Explore Visible and Visible+ plans
· Get paid to trade in your phone
· Get a new phone on us with “Visible Payback”

Activate and Port
· Activate with eSIM or physical SIM card
· Transfer your phone number from another carrier
· Switch your service from one phone to another

Manage your account
· Securely make a payment
· Upgrade your plan
· Update account information
· Enroll in Autopay
· Swap payment methods

Privacy and Security
· Manage your trusted devices and biometrics
· Learn about your Privacy Choices
· Use the Data & Privacy Portal to exercise your Privacy Rights
· Enable Spam Protection

Get 24/7 support
· Chat with our Care team right from the app
· Tweet us @visiblecare
· Message us on Facebook facebook.com/visiblemobile/

See what we’re up to:
www.instagram.com/visiblemobile
www.tiktok.com/visible
https://www.twitter.com/visible
https://www.facebook.com/visiblemobile/
https://www.youtube.com/@visible
Learn more at Visible.com

What are you waiting for? Make the switch to Visible today! Visit www.visible.com

California residents can learn more about their rights in our California Privacy Notice at https://www.visible.com/legal/privacy/#cpp

Ratings and reviews

Switched over to Visible via the app. It said my phone # transfer was successful, but recepients were receiving texts and calls from the trial # and I couldn't receive anything if they used my actual #. The person on the chat could not resolve the issue, then I ended up having no service at all. Someone called the next day. Problem solved, very good customer service. That being said, cell service is good so far, but the app is slow to load and I don't like needing to sign in every time I use it.

They would not accept my credit card for payment, contacting customer support got me the answer that there was something wrong with my credit card. There wasn't and isn't, I have done multiple transactions with it in the same timeframe. After that, the servers for the app went down and they deactivated my account. There is no way to contact customer service outside of the app, and there is no way to pay outside of the app. I'm f**ked

App is almost as horrible as the service is, and as for offerings, HA! you are better off going to Metro by T-Mobile. I went directly to the source, and services went from 0 - 1 bars to 4 - 5 bars just by switching. What are you waiting around for these serivves are not going to get better nor will other benefits be offered? If you want slow and unreliable, then you are fine here. But if you want speed and responsiveness with lots of benifits, this is not the service for you.