K Ashlyn
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it appears the last update broke the app, now it won't recognize when I'm in the store. Still occurring as of 4/30/24. It shows that I'm in a BJ store but if I try to do the Express Scan it says I'm not in a BJ store. Have to reboot my phone to get it to work. Another issue with the app you can't enlarge pictures. When I'm trying to look at the drug information the print isn't large enough for me to see and I can't enlarge the picture when I click on it. Still love store, just not the app
2 people found this review helpful
BJ's Wholesale Club
April 10, 2024
Hi, there! Apologies that you are facing an issue with the mobile app. We request you email us at Socialcare@bjs.com with a picture of the page so we can take care of this. Thank you!
A Baiden
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One of worst apps out there. You need to enter a zip code to find stores, when first installing the app, but it can't find any, even using their own store's zip code. This makes app unusable until it "finds" a store. Should you, by some miracle, get past that entry point ( reinstalling the app several times), there are constant sign-in problems, search feature returns error (try again later), in-store mode is slow, even using their wifi. I like the store, but the app is a disaster.
BJ's Wholesale Club
May 4, 2024
Hello Baiden! Thank you for your positive feedback about our club. We are sorry for the experience you had with our app. We highly recommend checking for available clubs before placing an order so you can see the item inventory. Please don't hesitate to contact us at SocialCare@bjs.com with your membership details.
Matthew Grant
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Great app! The item limit is dumb, but I get it. I would give it 5 stars because Ordinarily I love the app, it's well designed, saves me tons of time, and works well. However, whatever genius designed the recent update that makes you click a button that says "keep scanning" after every single item, slowing you down dramatically, should be fired and never allowed to design or work on an app again. Dumbest update I think I've ever seen in an app. EDIT: Developer replied...no change to app.
5 people found this review helpful
BJ's Wholesale Club
April 26, 2024
Hi, Matthew! We are truly sorry for the trouble you've had with the app. Could you uninstall and install the latest BJs app and try again? Regarding the express pay limit, we are currently working on increasing the cart size allowed through Express Pay. You can email us at Socialcare@bjs.com.