
Andre de Bake
- Flag inappropriate
- Show review history
App finds the device and after tapping "TAP TO SETUP", app constantly ends up with "cannot reach AP". (AP U7 Lite). new status info. Looks like it has something to do with the use of a vpn. Tried on a different phone and there it runs the update part. When it is trying to connect it still fails. After stopping the app and restarting it I managed to connect to the device.
1 person found this review helpful

Pat
At the time of writing this, there appears to be no way to set up a u7 pro as standalone. After much fuss, trying different firmware, and allot of hair pulling and factory resetting, I discovered that the issue is the android version of the app. Fix this please. When using an iPhone, standalone setup was much easier. Hope this helps someone out there. Fold 4.
11 people found this review helpful
Ubiquiti Inc.
October 11, 2025
We apologize for any issues that you have run into. Please reach out to us, providing more information about your setup with us at mobile-support@ui.com, and we will provide assistance. Thank you!

Brian Richey
It doesn't matter how cool your app is or how good it works, if it CONSTANTLY logs me off multiple times per day. It just makes me not want to even bother opening the app. Most of the time I open the app to use it, it tells me my session has expired and I need to log in again. This is MADDENING! Give me the option to stay logged in!
3 people found this review helpful