Capt Col
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It either gets stuck in a loop or kicks you off your account before you finish completing an expense. Very quirky and unreliable. Most unreliable app I have ever used. What should take a couple minutes to enter an expense and request reimbursement might get done in 10 minutes assuming you don't accidentally logout with the every 10 seconds popup message of app not responding! Forget about their apps and just use the HE website, much more reliable.
30 people found this review helpful
Robin Riggins
Multiple crashes during single expense submission. Non-intuitive design with too many fields per expense. Search function for providers doesn't work. Doesn't attach all documents to each claim. Doesn't transfer file names or info over for use on document library. Bad, time waiting, clunky, lazy design that puts extra work on members and doesn't function properly.
2 people found this review helpful
Collin Nasseri
Very buggy. Constantly get a popup to say to close app or wait. When you close the message, it pops up a few seconds later. Takes for ever to create a reimbursement. Also, not sure why it keeps asking to enter a medical provider when you have already done this on previous reimbursements. Very annoying and time consuming.