LG ThinQ

LG Electronics, Inc.

About this app

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The LG ThinQ app supports Android OS 7.0 and higher versions.
If you are using an Android OS version older than 7.0, we recommend that you contact the smartphone manufacturer to upgrade the OS.

The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.
We do not collect or use your information except for the minimum information necessary to operate your smartphone.

* Access Permissions

To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.

[Optional Access Permissions]
• Calls
- To contact the LG Service Center

• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Nearby devices
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To add products recognized by QR codes.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Files and media
- To attach and set my profile picture in Photos.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Microphone
- To check product status via Smart Diagnosis

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.

Ratings and reviews

When it works, it's a great app with multiple features to help you use your tv quickly without having to use the slow remote that comes with the tv. This app almost never works. Almost every single time I use it, it thinks my tv is off when it is clearly on. I try disconnecting and reconnecting, but it won't even recognize my tv anymore. If they can fix this problem, I'd rate the app five stars, but as is, the app is completely useless 95% of the time.

It'd be one star, but it still tells me if the air conditioner is on, even if I can't actually turn it on from the app. This might not have even made it to a review, but you haven't localized the buttons for the error windows (there's two and I can guess even if I can't read Korean,) and your 1:1 support just yields "no response from server." I rarely saw that air conditioner as a "smart device," but this just completely kills it as such. I'm back to using the remote that came with it.

I have two TVs next to each other and need the app to control them since using the remote would control both at the same time. The app turns both on at the same time even if you only press the power button for one. It's extremely slow to connect and completely fails to connect quite often.

What's new

Addressed several bugs to provide you with a more comfortable experience.