
Caryn Peterson
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This used to be an awesome, user-friendly app! It was my favorite! At one point, they updated it, and it struggled working, but they resolved to fix it, and it got much better! Now they have updated it again, and you MUST use your phone number in the store to get rewards. Even if you are paying with the app! It no longer automatically gives you the deals and discounts unless you enter your phone number. Plus, the app crashes, and you can't pay at the pump! It's awful now and frustrating!
4 people found this review helpful
Cumberland Farms
July 19, 2024
So sorry to hear, Caryn. We are actively working on fixing some issues with our app experience, including some slowness. We hope you'll give our new app and rewards program another chance and check back with us shortly.

Dan Katz
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Rewards were working fine, then after an update, for months I have gotten no reward points for gas purchases. I thought this must be a program change but later found out I should be getting points. Wrote to customer service and they elevated it to tech support and that I would hear back in 3-5 business days. ONE MONTH LATER. no response, and when I wrote to them they said it was in the technical department's hands and there were no updates. when I wrote again, they sent me the same text.
1 person found this review helpful
Cumberland Farms
October 26, 2024
*UPDATED* Thank you so much Dan, we're so happy you're happy! Do not hesitate to reach out if there's anything else we can do to make your experience amazing.
Hey Dan! Thanks so much for the feedback. We've responded to your email! We're so sorry for the inconvenience and are here to make things right.

Blender F
When I try to redeem my points for money off my next transaction it seems to just make a random choice of how much it feels like actually taking off. Like i just tried to use 8$ off and it only took off about 3.50$ and left the other 5 or so dollars for me to pay. It doesn't return the points it chose not to use. This is the third time this has happened. It kinda sucks when im between paychecks and depend on it, you know, doing what it says it will do.
45 people found this review helpful
Cumberland Farms
August 29, 2025
Hey Blender F, we're sorry to hear the app didn’t meet your expectations. We’d love the chance to make things right and help with any issues you're running into. Our Guest Services team is here to help — call us at 800-225-9702 (Mon–Fri 8AM–6PM, Sat–Sun 8AM–5PM EST) or email us at appreviews@eg-america.com. We’d love to assist you!