
edith acevedo
Ive had this app for several years now and never had any issues until a couple of days ago! I updated my card and now I cant recieve or send money! It says "Sorry! Something went wrong There was a error processing your request. Please try again later." Please try again later yeah sure, after deleting everything, starting over and 5 days later it still says the same thing! PLEASE PLEASE FIX!!
25 people found this review helpful
EVERTEC Group, LLC
April 4, 2024
Hello Edith,
We're sorry to hear that you are experiencing issues with the application. We appreciate your feedback and assure you that our team is working to provide our users with the best possible experience.
Please contact our customer service department at 787-775-2846 for assistance.
Have a great day!

mike angel
APLICACIÓN it's not working right I been trying to delete my account so I can open a new account seens the bank give me a new card and won't allow me keep saying I have no wi fi or data i do it's really frustrating
5 people found this review helpful
EVERTEC Group, LLC
October 9, 2025
Saludos, sentimos que estés experimentando problemas con la aplicación. Te invitamos a comunicarte con nuestro departamento de servicio al cliente al 787-775-2846 para brindarte asistencia. ¡Gracias!

DTaina
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I can't use this app anymore because now they demand that I have at least Android 10 installed. None of my devices have it. They used to have a web portal, but it's been gone for years. And even if you don't update the app or install an older version, they refuse to let you log in without first updating. I guess it's back to the old "run to the ATM to withdraw money so you can pay people" again. Thanks for ruining the app. EDIT: And of course they gave me a thoroughly unhelpful stock reply.
11 people found this review helpful
EVERTEC Group, LLC
October 29, 2024
Hello,
We're sorry to hear that you are experiencing issues with the application. We appreciate your feedback and assure you that our team is working to provide our users with the best possible experience.
Please contact our customer service department at 787-775-2846 for assistance.
Have a great day!