First Citizens Mobile Banking

First Citizens Bank and Trust

About this app

Our latest Digital Banking App update includes our new Mobile Thumb Bar which introduces streamlined navigation functionality, quick link action buttons, FDIC logo updates to be compliant with FDIC’s requirements, as well as Digital Banking performance enhancements, design enhancements and bug fixes. Once customers take the latest version, they may have to reset their biometrics (e.g. facial recognition, fingerprint, etc.).

Ratings and reviews

It was ok the first couple of times that I used it, but then when I would transfer money, instead of taking it from my checking account it took it from the checking reserved account (which I never selected) which then I had to pay back with interest which frustrated me. And now, it took away one of the accounts I was transferring money to. When I contacted customer service they were like, you'll have to use Zelle for that account. I don't want to do that. Horrible!

App is always having issues, cannot lock credit cards for some reason it unlocks as soon as you leave the app. When you try multiple times, then your credit card gets locked out and you cannot use it. When you call in it takes the inexperienced personnel 30-45 minutes to fix it and then your card is wide open and un protected. I've replaced my credit card 2 times cause of this. Will not let you make a payment through the app either. I have to go to a branch, and then they charge a $10 servicefee

App keeps crashing. One day it works fine, the next day I can't login. I haven't been able to successfully login in a couple of days. I have even tried uninstalling then reinstalling. Error message goes from Logging In to Loading then an authentication error. Fix the bugs in this app. I use it daily when working. Great bank but horrible online banking experiences!!

What’s new

Our latest Digital Banking App upgrade includes FDIC logo updates to be compliant with FDIC’s requirements, as well as Digital Banking performance enhancements, design enhancements and bug fixes. Once customers take the latest version, they may need to reset their biometrics the next time they log in to the app.