El Pollo Loco - Loco Rewards

El Pollo Loco Developers

About this app

I hate free food (said no one, ever). Join the Familia to enjoy personalized offers, birthday rewards, and exclusive access to content, experiences, and new menu items at El Pollo Loco. With the app, you'll earn points with every qualified food and beverage purchase to redeem for free food - all while climbing up our Loco Tiers. Start as a Pollito and work your way up to a Pollo Loco!

Use the El Pollo Loco app to conveniently order from the menu, save your favorites, pay in advance, request delivery, order catering, view tier status, and earn and redeem points for free food. Place an online order and either skip the line when you pick up, or order delivery direct to your door.

Ratings and reviews

I had an issue with the app in Feb. 2024 when I tried to redeem a $5 off reward, but the app glitched, and I lost my reward. I complained on the website and after a few days the issue was resolved. Kudos to whoever corrected that. That's the only issue with this app I've ever had of any kind. Hopefully the other similar recent reward issues that I haven't seen yet get resolved as well. I always order through the app and not the counter so it's all nicely integrated, and no receipts to scan.

Usually this app doesn't have any issues but lately after the latest update, rewards and offers no longer works. When you try to add a reward or offer to cart before ordering it only gives you the option to redeem in store, if you try to add a reward or offer at the end when you're about to check out it tells you that you need add the reward or offer to cart at the beginning. It ends up being an endless loop and you can't get out of it so you just end up ordering everything for regular price.

No autofill immediately makes this app not worth it. In this day and age, filling everything out is tedious and their system refuses to cooperate in any way. Autofill is actively locked out. I also tried resetting my password. After waiting literal hours, I finally got the email and reset my password but would you look at that, it didn't work. It kept saying it was incorrect so I've just given up at this point. The mobile website sucks, the app sucks, and the account management system sucks.

What's new

Fine tuning our grills and adjusting our app's seasonings to deliver perfect pollo and an improved experience.