Smart Tutor for SAMSUNG Mobile

Samsung Electronics Co., Ltd.

About this app

Description

Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.

Diagnoses can be requested for the following:
• Menu and feature inquiries
• New features advice
• Display settings and errors
• S/W upgrade and app update-related inquiries
• Device status diagnosis

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Benefit
• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert
from accessing applications with customer's private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support

Ratings and reviews

I had been having major issues with my phone, that I was ready to throw it in front of a speeding bus! every time I touched the keyboard, or an app, all sorts of popups starting showing up, one after another, layering on top of each other! I couldn't do anything. I called Samsung Support and spoke with 2 different representatives, Eric and Anwar, and with the help of Smart Tutor, they were able to locate and delete all of my apps that were infecting my phone. It's working fine now!

I have what Samsung says is a hardware or software issue that they can't find or resolve. Every time I receive or send a picture I have to click on the optimize button. now they want me to drive 28 miles so somebody can look at my phone in person. I'm willing to bet they're going to pass it off to someone else again.

I had a very good customer service Rep. His name is Leondro, he was very astute, courteous, quick thinking, polite, and ready to jump right in to assist my ongoing spam by way of email and text messaging. The spam kept telling me I would lose thousands of pictures if I did not purchase back up from the so call Cloud, but Leondro handled the issues. Thank you again, great service!